Top-five PPAI 100 supplier PCNA has named Lee Kemp its senior vice president of customer success and transformation. In the role, Kemp will lead PCNA’s customer success organization – including customer service, order processing, art and retention teams – while driving strategic initiatives to streamline and improve the distributor experience.

Kemp brings more than 20 years of leadership experience across both the private sector and the U.S. Army, where he served as a Chemical Corps officer.

“My focus will be on implementing innovative strategies that simplify and transform processes, making the end-to-end customer experience easy, streamlined, and transparent,” Kemp says. “By delivering smoother experiences, saving our customers time, and providing best-in-class service, I am confident that we can help drive success and growth for PCNA’s distributor partners.”

PCNA CEO Neil Ringel says Kemp’s background in customer experience and digital transformation aligns with the company’s commitment to a customer-first strategy, supported by continued investments in technology, its website and service teams.

The European Associations Cooperation will add a new member in 2026, with Norway’s NBR set to officially join the network.

The EAC, a coalition of national and regional trade groups, was created to strengthen collaboration across Europe and raise the profile of the promotional products industry on the continent. The addition of NBR expands the group’s reach and reflects a continued emphasis on collective advocacy and knowledge-sharing.

EAC leaders say NBR brings both credibility and commitment to the organization’s mission of shaping the industry’s future. NBR has expressed enthusiasm about contributing expertise where it can be most impactful, aligning with the EAC’s model of member-driven collaboration.

With NBR on board, the EAC continues to grow as a pan-European forum for dialogue, best practices and joint initiatives designed to support the industry’s long-term development.

PPAI’s first-ever International Leadership Summit was held in conjunction with EAC in May.

Tervis, the insulated drinkware brand partnered exclusively with Koozie Group in the promotional products industry, has been recognized as one of Florida’s top five homegrown brands in a recent statewide survey.

The poll, conducted by financial media company MarketBeat, asked more than 3,000 Floridians to name the products that best represent state pride. Tervis, founded in 1946 and headquartered in Venice, Florida, was highlighted for its reputation as a local staple and for products described as “practically survival gear against the sweltering sun.”

Other brands on the list included Tropicana, Gatorade, Ron Jon Surf Shop and Publix baked goods.

The recognition comes a year after Koozie Group, PPAI 100’s No. 11 supplier, announced its exclusive partnership with Tervis to bring the brand into the promotional products channel.

Charles River Apparel has added two experienced professionals to its sales organization, it reports. Melissa Casey and Holly Bray have joined the PPAI 100 supplier as Outside Territory Managers, covering key Northeast regions.

Casey, based on the Jersey Shore, will oversee New York, Long Island, Eastern New York, Southern Connecticut and Northern New Jersey. She brings more than a decade of promotional products experience. Bray, of Shavertown, Pennsylvania, will manage New Jersey, Eastern Pennsylvania and Western New York. She has 20 years of sales experience, including 14 in the promotional products industry.

“Melissa and Holly bring extensive experience, proven expertise, and exceptional energy to their territories,” says Nicola McLeod, director of sales at Charles River Apparel. “We are pleased to welcome them to the team and are confident they will deliver immediate and lasting contributions.”

Fully Promoted of Southern New Hampshire, one of the largest franchisees for the No. 51 distributor on the PPAI 100, hosted its second annual Fully Promoted NH Businesses event, attracting more than 200 local business leaders for a mix of networking, entertainment and branded merchandise experiences.

The event featured a “Hat Bar,” where attendees customized headwear with New Hampshire-themed patches created by the FPSNH team, along with vendor showcases, prize giveaways valued at up to $3,000 and collaborations with local partners. Owners Sal and Jennifer Calautti say the event has evolved from a client appreciation effort into a regional networking opportunity, underscoring the role of promotional products in building connections and visibility.

FPSNH is among the brand’s top three U.S. franchises and was recently recognized by Business NH Magazine as one of the state’s fastest-growing companies and largest family-owned businesses.