ArtWork Services USA/AWS (PPAI 231735)

aws promostack is the integrated operating system built exclusively for the promotional products industry – B2B Commerce, ERP, Back Office Services & AI on one connected platform. 25+ years. 1,600+ specialists. 25,000+ orders processed daily.

Target Customer: Promotional products distributors and suppliers processing high order volumes who need predictable, accurate, around-the-clock order execution. They are typically growth-stage to enterprise businesses where order accuracy directly impacts margin and customer retention. Often managing complex supplier relationships, multiple decoration vendors, rush orders, and exception-heavy workflows that overwhelm internal teams during peak periods.

Staffing Recommendation: Customers typically have 50–1,000+ total employees, with internal order management and customer service teams ranging from 5 to 100+ people. Our services scale to support businesses processing anywhere from hundreds to thousands of orders per day.

The Solution: 25,000+ orders processed every single day. 98%+ execution accuracy. 24/7 – no exceptions.
aws promostack’s order management isn’t a help desk – it is a precision operation that runs the full order lifecycle so your team
can focus on selling, not firefighting.
• Order Entry & Validation – every order checked before it moves, not after it breaks
• Exception Handling & Escalations – rushes, changes, and problems resolved before they reach your customer
• Supplier Coordination – follow-ups, approvals, and PO management handled end-to-end
• Inventory & Status Tracking – real-time visibility across your entire order pipeline
• Billing & Invoicing – financial processing tied directly into order workflows
• 24/7 Customer Support – live coverage across time zones, every day of the year
ISO 27001 & SOC 2 Type II certified. You sell. We run the back office.

Value Proposition: We process 25,000+ orders every day with 98%+ accuracy, 24/7, for 500+ suppliers and 2,000+ distributors. That is not a claim – that is our daily operation.
Unlike generalist BPO providers, our team runs inside the same connected system as artwork, ERP, and customer service. Fewer handoffs. Fewer errors. Faster resolution. ISO 27001 & SOC 2 Type II certified.
We don’t manage orders. We eliminate the operational drag that costs you margin every single day.

Costs: Pricing based on order volume, workflow complexity, and integration scope. Flexible models – dedicated team or volume-based pricing. Transparent, predictable costs with no surprises. Custom pricing for high-volume clients.

Costs: Standard agreements run 12–24 months with built-in scalability for seasonal demand. Volume-based pricing with quarterly reviews. Dedicated team models include defined SLAs, performance reporting, and clear escalation paths.

Benefits Specific to the Branded Merch Industry: We process 25,000+ orders per day for PPAI members and their peers. Our team is trained exclusively on promo workflows – decoration, proofs, supplier coordination, exceptions. PPAI members receive priority processing SLAs, dedicated account teams, and the confidence that their operations are run by the most experienced team in the industry.

Testimonials: 

“We had the opportunity to move our website to AWS and couldn’t be more happy. Their support has been fantastic. We look forward to integrating our site and our data with more sites in our industry. It’s so exciting to work with a great partner.””
Jesse Johnson
President & Co-owner – Wovin Brands

“We were looking for a firm that could modernize our brand in a proactive, progressive way and with aws, we found one. It’s essential for us to partner with a team like aws that understands our business.”
Mark Gammon
CEO – Cap America