Supplier Challenges: Tariffs, Refunds And Planning Under Uncertainty

When people buy merch, they’re not thinking about channels. They just want a smooth experience. They may email or call you, and every time, they expect you to pick up where the last conversation left off. That’s what omnichannel sales is all about: keeping each interaction connected so clients never have to repeat themselves and […]

Scope creep happens when a project starts expanding beyond the original plan. It might look like a client asking for extra samples or adding new merch at the last minute. A one-off request may not seem like a big deal, but several can quickly turn into a bigger project. The key is knowing how to […]

UPDATE: Just hours after the new Section 301 tariffs took effect, the same group that successfully challenged last year’s tariffs filed suit against the Trump administration’s new duties. The Trump administration has imposed double-digit tariffs on virtually all imports, citing forced labor concerns under Section 301 of the Trade Act of 1974. These tariffs are […]

The best branded merch sales teams do more than close orders. They communicate well and solve problems together. Through all the ups and downs, they keep finding ways to improve. Whether you lead 2 reps or 20, creating this kind of team starts with the small leadership choices you make every day. A blog post […]