Logo Mats (PPAI 243322, Gold) has redefined its service philosophy with a shift from “customer service” to “Customer Experience,” reflecting a company-wide commitment to delivering seamless, positive interactions at every touchpoint. Backed by the implementation of Salesforce Service Cloud and a new CRM system, the team now benefits from real-time production tracking and a 360-degree customer view.
Internally, the Rob Anderson Innovation Center was launched to drive product advancement, supported by strengthened Prop 65 compliance and enhanced lab testing programs. These initiatives showcase why Logo Mats earned a high mark in Innovation.
PPAI 100 Percentile By Category
