Conflict happens at work sometimes, from disagreements with co-workers to competing priorities with your boss. Most conflict (49%) is a result of personality clashes, while 34% is due to stress and 33% is due to heavy workloads. It isn’t inherently bad when conflict arises. Sometimes these issues can lead to better communication and growth when handled positively.
It all comes down to being professional and respectful, according to a post on The Muse blog. You can have different viewpoints from those on your team, but you should still behave appropriately. This shows maturity, good judgment and discernment.
In this issue of PromoPro Daily, we share some tips from The Muse blog on how you can respectfully disagree at work.
Listen first. It’s important to understand the other person’s perspective. Listening doesn’t mean you’re agreeing, The Muse post points out, but signals respect. You could say, “I see where you’re coming from. I appreciate the point you made about X, and here’s another perspective I’d like share …”
Keep your composure. When conflict arises, do your best to stay calm. Take a moment to gather your thoughts before responding. If you want to raise your voice or get defensive, step away for a few minutes so you can approach it more calmly.
Find common ground. Chances are that you and your co-worker (or boss) are working toward the same goal — you’re just going about it differently. When you acknowledge common ground, The Muse post says you’re showing that you’re not dismissing what the other person is saying. This can make the conversation feel less confrontational.
Use more “I” statements. When you disagree with someone, you may use plenty of “you” statements. “You were late getting that report in” or “You haven’t gotten me what I needed.” Always avoid pointing fingers, the post says. For example, you could say, “I feel like my contribution wasn’t recognized” instead of “You never give me credit.”
Choose the right setting. Would an email be best, or do you need to see the other person’s body language? If you have a conversation with someone, you can help avoid misunderstandings and then follow up in writing. When possible, The Muse post says, try to address disagreements privately. If you argue in front of the whole office, it can make everyone uncomfortable.
Know when to let it go. Sometimes it’s best to agree to disagree and move on. If you’re not dealing with an earth-shattering issue, you can maintain your professionalism by simply choosing not to pick that battle.
Most people experience workplace conflict from time to time. Instead of letting the issue simmer, try to keep the communication going and find common ground. This can help clear the air and restore your professional relationship.
Compiled by Audrey Sellers
Source: The Muse editors. The Muse is a careers site that offers expert advice.
