PromoWire
Hit Promotional Products Launches AI-Powered Customer AssistantHit Promotional Products (PPAI 113910, Platinum), PPAI 100’s No. 3 supplier, has launched HANK, an AI-powered customer assistant designed to provide distributors with faster access to information needed to manage orders, support customers and identify sales opportunities. Through a conversational interface, HANK combines multiple company resources, allowing users to retrieve order status, tracking information, invoices and product sales data without navigating multiple systems. The platform can also analyze purchasing activity to identify product assortment gaps and recommend additional Hit products based on customer buying patterns.
HANK also includes trademark and logo search capabilities, enabled by an internal AI process that tags artwork across Hit’s systems. According to the company, the tool is intended to function as an always-available resource that provides actionable insights rather than serving solely as a traditional chatbot. The launch reflects Hit’s broader effort to make customer data and business intelligence more accessible through AI-driven tools.
The platform is built on AI infrastructure and Model Context Protocol (MCP) capabilities that Hit has been developing over the past 18 months. The company said HANK operates using locally run, open-weight AI models within its own computing environment to help keep customer data secure. Future enhancements are expected to allow users to manage order updates directly through the platform. “HANK is the first thing we’ve put in customers’ hands, and it gives them the same chat-based data access our internal teams already run on,” says Jon Norris, chief strategy officer. “This is data democratization, for real.”