Constructive feedback can make a big difference, whether you’re talking with a direct report or a colleague. However, constructive feedback isn’t always easy to give. You may delay it or soften it so it doesn’t mean much. Or, you may avoid giving constructive feedback at all.
In an article for the BetterUp blog, writer Madeline Miles says it’s common to feel tense before navigating a tricky conversation. But that doesn’t mean you should skip it altogether. When you learn to get better at giving clear and thoughtful constructive feedback, you can help the other person grow. How do you go about doing that? We share Miles’ tips in this issue of PromoPro Daily.
Be direct (without being brutally honest). Asking for and receiving feedback isn’t easy, Miles says, but dancing around the topic isn’t helpful for you or the other person.
Keep your tone supportive. Your tone makes all the difference. Stay calm and respectful, especially if what you’re saying could be perceived as negative feedback.
Make it specific. Vague feedback like “you need to communicate better” doesn’t help anyone, she says. Constructive feedback zeroes in on a clear behavior, moment or outcome that needs improvement.
Time it thoughtfully. Ideally, you’ll share your feedback soon after the behavior occurs. That way, Miles says, it’s relevant and easier to connect to outcomes.
Choose the right format. Pause before sending that email or Slack message. Some constructive feedback shouldn’t be sent in a written format.
Leave space for conversation. Constructive feedback can be hard to hear. Miles says it can also take some time to process. Make sure you give the person the time and space for questions.
Be open to feedback in return. According to Miles, constructive feedback is most effective in a culture where everyone gives and receives it. Show that you’re open to input, too.
Don’t forget to give positive feedback, too. Constructive feedback is just one part of a healthy feedback loop, she says. Positive feedback and praise are just as essential for reinforcing strengths, motivating your team and building trust over time.
Done right, constructive feedback strengthens relationships instead of straining them. Focus on being direct without being harsh and specific without making things personal. Over time, your constructive feedback will contribute to a more confident, higher-performing team.
Compiled by Audrey Sellers
Source: Madeline Miles is a writer, storyteller and communicator who contributes to the BetterUp blog.
