• Who we are: The Specialized Marketing Group, Inc. (TSMGI) – a global marketing agency specializing in sports, events, and promotional products that bring brands to life.
• What we do: We create innovative programs that grab attention, spark conversations, and help brands stand out in a big way.
• Our approach: We offer the best of both worlds – the personalized attention of a small business combined with the big ideas and capabilities of a larger agency.
• Founded: Since 2000, we’ve been working with some of the biggest names, including Fortune 500 companies and market leaders.
• Recognition: Proud to be named a “Top 200” agency by Chief Marketer Magazine every year since 2008.
• Where we’re located: Our main office is in Deerfield, IL, just north of Chicago, with teams in Milwaukee, WI; Lexington, KY; Charlotte, NC; Denver, CO; and Madrid, Spain.
• Stay connected: Follow us on Instagram, Twitter, and LinkedIn @TSMGI.
• Want to learn more? Visit us at www.TSMGI.com.

The Account Manager Role

The Account Manager, Promotional Products Marketing, is responsible for leading the strategic management and execution of day-to-day promotional marketing programs, including branded merchandise and premium solutions. This role is responsible for overseeing program performance, ensuring exceptional client service, and driving results across a portfolio of accounts. The Account Manager takes full ownership of program planning, client relationship management, vendor oversight, and sales growth initiatives—delivering high-impact, brand-aligned solutions with a focus on quality, timeliness, and client satisfaction.

Why you’ll love this role:

• New and exciting opportunity: Be part of a newly created role at a fast-growing global promotional marketing agency with plenty of room for growth.
• Career development: We believe in promoting from within, making this a great place to grow your career.
• Unique industry: Work in a dynamic business that combines marketing, sports, experiential events, and promotions.
• Collaborative team: Join a close-knit team that thrives on camaraderie and teamwork.
• Great culture: Enjoy being part of a company with long employee tenure, a strong sense of belonging, and delivering great work for our clients.
• Work-life balance: Benefit from a hybrid work schedule that offers flexibility for a better work-life balance.
• Comprehensive benefits: We offer great benefits like medical, dental, vision, life insurance, a 401k / Simple IRA, PTO, and more.

 Key Responsibilities

What you’ll do as an Account Manager:

• Lead the management of promotional programs: Take full ownership of planning, executing, and optimizing promotional initiatives for a diverse client portfolio, ensuring alignment with business objectives.
• Oversee development and sales of custom promotional solutions: Strategically guide clients—from small businesses to Fortune 500 companies—through the creation and execution of tailored merchandise programs that support their brand and goals.
• Direct product sourcing and vendor management: Lead vendor negotiations, secure competitive pricing, and ensure timely and accurate order fulfillment through strong supplier relationships.
• Leverage integrated systems for order management: Utilize TSMGI’s integrated order entry system to oversee end-to-end order processing, ensuring efficiency and accuracy across all accounts.
• Collaborate across departments to drive results: Partner with TSMGI’s Sports & Event Marketing teams to align on cross-functional initiatives and ensure successful program execution.
• Manage fulfillment strategy and vendor performance: Oversee outsourced fulfillment operations, ensuring service level expectations are consistently met and optimized.
• Lead resolution of client order issues: Act as the primary escalation point for order-related challenges, resolving issues efficiently to maintain service excellence and client trust.
• Serve as the main point of contact for clients: Build and maintain strong, consultative relationships through consistent, proactive communication and value-driven support.
• Oversee the full order lifecycle: Monitor all phases of the order process from initiation through delivery, ensuring a seamless client experience and adherence to quality standards.
• Develop and maintain strategic client partnerships: Build deep, long-term relationships with key marketing managers and field service teams, acting as a trusted advisor and business partner.

What We’re Looking For:  

• Possess over 5 years of relevant industry experience: Extensive background in branded or licensed apparel and merchandise sales, production/fulfillment, and order processing/management.
• Demonstrate expertise in the Promotional Product Marketing industry: Proven knowledge and hands-on experience in the promotional products sector.
• Take full ownership of responsibilities: Capable of independently managing and leading projects, rather than merely coordinating or facilitating.
• Ensure precision and high standards across multiple accounts: Apply meticulous attention to detail to deliver exceptional results and maintain the highest quality standards across all client accounts.
• Communicate strategically and professionally, both verbally and in writing: Provide clear, concise, and strategic communication with clients, stakeholders, and internal teams to ensure alignment and success.
• Craft impactful and persuasive copy: Leverage advanced copywriting skills to create compelling promotional content that aligns with client goals and drives business outcomes.
• Exercise expert time management and prioritization: Oversee competing priorities with a focus on maximizing efficiency and meeting both client expectations and organizational objectives.
• Drive merchandising strategies to maximize sales: Apply deep merchandising knowledge to develop programs that enhance product presentation and drive consumer interest.
• Manage complex organizational tasks with precision: Balance multiple projects with high organizational acuity, ensuring effective multitasking while maintaining top-quality results.
• Provide innovative solutions to client challenges: Take the lead in resolving issues with creative problem-solving to ensure continuous client satisfaction and project success.
• Cultivate and maintain strong client relationships: Take a proactive, customer-centric approach to account management, ensuring long-term satisfaction and fostering partnerships with clients.

Key Deliverables for this Role:

• Drive the achievement of client program goals: Take full ownership of client programs, ensuring they not only meet but exceed objectives, delivering measurable and impactful results.
• Ensure exceptional client satisfaction through proactive engagement: Actively manage client relationships by gathering feedback and using insights to continuously improve service and outcomes.
• Lead the management of deadlines and deliverables: Strategically prioritize and track tasks across multiple accounts, ensuring all project milestones are met and delivered on time.
• Develop and execute visually impactful, sales-driven programs: Lead the design and implementation of programs that are not only engaging but specifically designed to drive sales and meet client goals.
• Oversee consistent follow-through on projects and programs: Maintain full accountability for the execution and delivery of projects, ensuring high standards and client satisfaction.
• Cultivate and manage strong vendor relationships: Take charge of building and maintaining strategic partnerships with key suppliers to optimize program success and outcomes.
• Champion a values-driven culture within the organization: Lead by example in supporting and promoting a work environment that reflects TSMGI’s core values of integrity, collaboration, and service excellence.
• Communicate strategically and effectively: Provide clear, insightful, and professional communication to clients, vendors, and team members to ensure alignment and successful outcomes.
• Ensure financial responsibility and budget management: Manage resources effectively, ensuring all programs are delivered within budgetary guidelines and contribute to financial goals.
• Maintain a positive, proactive leadership mindset: Lead with a can-do attitude, reinforcing a collaborative, family-oriented culture while driving results and fostering team success.

Physical Requirements

• Standing/Walking:Occasionally
  • Remaining on one’s feet in an upright position at a workstation or moving about a work area.
• Sitting: Frequently
  • Remaining in the normal seated position.
• Carrying/Lifting: Frequently
  • Moving or raising an object, either by holding it in the hands, arms, or on the shoulders, or by using the hands, arms, shoulders, back, and legs to lift or lower it from one level to another.
• Pushing/Pulling:Occasionally
  • Exerting force upon an object so that the object moves away from/toward the force.
• Climbing: Occasionally
  • Ascending or descending ladders and stairs using feet and legs, and/or hands and arms.
• Stooping/Kneeling:Frequently
  • Bending the body downward and forward by bending the spine at the waist or bending the legs at the knees to come to rest on one or both knees.
• Reaching: Frequently
  • Extending hand(s) and arm(s) in any direction.
• Handling: Frequently
  • Seizing, holding, grasping, turning, or otherwise performing precision work with hand(s).
• Bending/Twisting: Occasionally
  • Continual, intermittent rotation of the spine.
• Talking/Hearing/Vision: Constant
  • Expressing or exchanging ideas through spoken words, receiving detailed information through oral communication, and maintaining clarity of vision at both near and far distances.
• Technology: Constant
  • Computer Usage or other special equipment operated

How to Apply

• Ready to join our team? Send your resume, cover letter, and references to jobs@tsmgi.com. We can’t wait to hear from you!

Additional Information

The estimated salary range for this role is $55,000-$75,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This role is eligible for healthcare (medical, dental, and vision), life, accidental death and dismemberment, short and long-term disability plans. Additional benefits include paid time off and a SEP-IRA retirement fund funded by both the employee and employer contributions. This role is also eligible for an annual salary increase and a year-end bonus based on the financial success of the company and the individual’s performance.

At TSMGI, we’re all about creating a workplace that feels as rewarding and enjoyable as it is productive. We take pride in our culture built on mutual respect, collaboration, and genuine camaraderie. We want our employees to look forward to coming to work every day—and we make that a priority! From complimentary lunches every Tuesday to our exciting monthly Town Hall meetings, we’re constantly finding ways to connect and celebrate our team. Plus, our dedicated “Fun Committee” keeps things lively with creative and unique office activities throughout the year. And when the holidays roll around, we go all out with a memorable year-end celebration that brings everyone together.

TSMGI is committed to creating a diverse environment and is proud to be an equal opportunity employer and committed to compliance with all fair employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

ABOUT THE COMPANY: Social Imprints – San Francisco, CA

“Startup of the Year” –SF Magazine

Most Innovative Company Award – Fast Company

Bloomberg Business Week – Social Entrepreneur of the Year

Did you ever think you could change the world by working in the promotional products industry? Now you can do it by working with Social Imprints. Our social mission is to provide second chances for those who genuinely need them. Eighty percent of our staff comprises at-risk individuals, including formerly incarcerated people, recovering addicts, individuals on/off public assistance, and the undereducated/employed.

Since opening our doors in 2008, Social Imprints has been the go-to provider in the Promotional Products industry for many of the nation’s top brands, including Dropbox, Oracle, Pinterest, and NetSuite. That’s because we are not only passionate about our swag, but we are also passionate about our community.

If you need a second chance or want to work for a company that makes an actual imprint on their community, Social Imprints is the place for you!

HYBRID OR REMOTE OPPORTUNITIES

Hybrid Role – 3 days on-site, 2 days remote if located in the Bay Area.
Remote – If not located in the Bay Area (No East Coast Applicants)

COMPENSATION:

● Base Salary $115K
● Commission and Bonus $10K- $50K+, depending on how well you do
● Good benefits plus profit-sharing opportunities

JOB DESCRIPTION:

● Be the main point of contact for all orders and warehouse (pick and pack, kitting, and packaging) projects for our largest client/clients.
● Lead a team of three. Including a junior account manager and an admin.
● Source and Project manage the creation of Offshore and domestic bespoke promotional products – YOU MUST DO YOUR SOURCING. Do you know the go-to domestic and international vendors for bespoke items (Not just PCNA and Gemline)? And can you project manage the build from start to finish?
● Proactively find new revenue opportunities and purchasing agents, and present weekly new product ideas and presentations.
● Create estimates and get approval.
● Follow up with the customer after receiving the order and troubleshoot any problems.
● Manage quarterly goal-setting and execution of goals.
● Lead quarterly business review.
● Lead weekly client meetings.
● Maintain “the highest possible rating” for the monthly client scorecard.

ABOUT YOU:

● At least 5 years of senior account management experience handling large
corporate clients.
● At least 5 years of experience working at a $10 M+ promotional products
company.
● At least 10 large-scale, fully custom (custom dye, cut and sew, product
build from scratch) products or apparel builds where you were the main
point of contact to the supplier.
● Proven background with large enterprise clients handling large
promotional product projects (including Warehouse and Technology
projects).

Social Imprint is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Qualified applicants who are formerly incarcerated, recovering addicts, long-term unemployed, veterans, under-represented minorities, and underemployed (Based on education and experience) are strongly encouraged to apply.

JOB TYPE: FULL-TIME

● Pay: $115,000.00 – $165,000.00 per year

BENEFITS:
● 401(k)
● 401(k) matching
● Dental Insurance
● Employee assistance program
● Health insurance
● Health savings account
● Life insurance
● Paid time off
● Parental leave
● Professional development assistance
● Vision insurance

SCHEDULE:

● 8-hour shift
● Monday to Friday

SUPPLEMENTAL PAY:

● Commission and bonus pay

People with a criminal record are encouraged to apply
Work Location: Hybrid remote in San Francisco, CA 94124

Reports To: VP of Sales and Customer Service

Employment Type: Full-Time with Benefits

Location: Milwaukee, WI or Henderson, NV

Company Overview:

We help promote our client’s brand, culture, and events with branded merchandise solutions including corporate and team gifts, apparel, awards, incentives, custom kits, one-of-a-kind custom products, online company stores, and much more. In addition, our in-house services (embroidery, printing, creative design, warehousing, and fulfillment) combined with team culture and experienced staff make us unique in the industry.  We are a 2025 Top Workplace recipient and in 2024 was honored with ASI Best Places to Work, PPAI Greatest Companies to Work For, and US Chamber of Commerce Top 100 Small Businesses designations.

Our Mission Statement:

Sky High Marketing is committed to expanding our clients’ brand visibility and promoting workplace gratitude.

Summary of Position:

Responsible for retaining and developing both new and existing clients by providing branded merchandise solutions and excellent customer service from project start through delivery. Industries served include corporations, manufacturing, education, healthcare, finance, food/beverage, non-profit clubs, and other organizations.

 Responsibilities:

• Communicate directly with all assigned clients using email, video conferencing, phone, and in-person meetings
• Source creative product solutions using on-line websites and industry search platforms
• Manage product presentations, price quotations, order entry, and on-time delivery
• Prioritize projects using a high level of organization to achieve required client timeline
• Communicate project needs with other internal departments (creative, production, finance, and marketing)
• Assist in development of online company stores by applying the best application, platform, functionality, and products to meet client objective

Required Experience and Skills:

• Strong written and verbal communication to present information to internal team members and clients
• Ability to work both independently and within a team
• Multi-tasking in a fast-paced environment while maintaining organization and attention to detail
• Ability to creatively pair available product solutions with client objectives
• Analytical mindset for price negotiation, inventory forecasting, and problem resolution
• Knowledge of Microsoft Outlook, Excel, Teams, OneDrive, and SharePoint

Additional Preferred Experience:

• Other applicable marketing, event, or brand promotion work history

Partial List of Benefits:

• PTO and paid holidays
• Health, Dental, and Vision insurance contribution
• 401(k) plan with company match
• Wellness and “Green” initiatives
• Team luncheons and events
• Employee recognition program