Nestled in the heart of Newport, Rhode Island—the sailing capital of the world—our story began in 1985 when our visionary founder, Jay Lasky, embarked on a mission to equip adventurers for the most challenging weather. For over 30 years, we’ve proudly offered premier brands to outdoor enthusiasts, staying steadfast in our commitment to delivering unparalleled products and exceptional customer experiences. Our ecommerce hub is located inside our brick-and-mortar store located at 154 Thames St which features a wide variety of popular lifestyle brands such as Helly Hansen, PrAna, Kuhl, Outdoor Research, Grundens & more!

In those same 30+ years, we have partnered with numerous companies, yachts, groups, and more, solving a variety of needs from rewards and recognition, employee onboarding and anniversary awards, to outfitting crews including landscaping, construction, movie production, boats, and more. With our expanded product offering, the demand has grown, and we need a group sales representative to support this growth.

Are you a relationship builder passionate about delivering an exceptional customer experience?

Big Weather Gear is looking to fill a full-time Group Sales position. You are a self-starter, problem solver and able to work in a team environment. You are detail oriented, committed to offering exceptional customer service and have a professional demeanor. You love the hunt and love the “win”.

Your daily responsibilities include, but are not limited to:

-Develop and maintain a network of sources from which to identify new sales opportunities

-Gain full knowledge of product offerings (12+ brands): demonstrate the functions and utility of products to customers based on their identified needs.

-Attend networking events to build network and further develop prospect pipeline.

-Field calls from existing customers and prospective new customers

-Manage customer accounts from identifying to prospecting through close and product delivery.

-Communicates with customers and prospects to identify and uncover their needs; identifies and suggests products to meet those needs.

-Communicates effectively with customers, vendors & team members

-Effective follow-up with any customer inquiries and vendor management

-Ensure customer satisfaction through ongoing communication and relationship management; resolve any issues that may arise post-sale.

-Maintain regular communication with existing, previous and prospective customers, informing them to new products or offerings that may be of interest.

-Prepare and present tailored proposals and presentations to meet client needs.

-Partner in creating monthly E-blasts to existing customers and new leads.

-Manage accurate records of sales activities and client interactions using our HubSpot CRM system.

-Produce detailed reports of sales activities including calls, emails, orders, sales, lost business and any customer or vendor relationship issues; use this data to inform future activities.

Administrative Tasks:

-Provide regular sales forecasts by analyzing sales data

-Manage the order process from start to finish, ensuring accuracy, clear communication and on time delivery.

-Collaborate with others to identify new opportunities and ensure outstanding customer experience and retention.

-Performs other duties as assigned.

Required Knowledge, Skills and Abilities:

-Excellent communication, interpersonal, customer service and sales skills.

-Strong organizational, time management skills and attention to detail

-Strong analytical and problem-solving skills

-Desire to build professional relationships

-Knowledge of CRM platforms -experience with HubSpot preferred but not required.

-Able to professionally communicate both written and verbal (via email, proposals, phone and in person).

-Proficient with Microsoft Office Suite or related software.

-Ability and willingness to learn new duties and follow current policies and procedures

-Basic math skills

-Ability to work independently and as part of a team in collaboration with the General Manager

-Partner with the General Manager and Marketing to drive future sales

-Ability to function well in a high-paced environment

-Desire to grow with the organization

-Availability Monday – Friday 9-5 and some weekend or holiday hours required

Things to Note:

-The office is located in the retail location 154 Thames Street Newport, RI.

-You will be training under the General Manager and once fully trained you will be expected to work independently with minimal direction.

Education and Experience:

-Minimum of High School Diploma, Degree in Marketing, Business, or related field desired.

-1-2 years related experience preferred

Physical Requirements:

-Prolonged periods of working on a computer

-Must be able to lift and carry 50 pounds at times.

-Ability to travel

Benefits:

-Big Weather Gear offers paid vacation time to full time employees (2 weeks) earned on an accrued basis based on the average number of hours worked each week.

-Brand discounts (12+ brands)

-Seasonal and holiday incentives

-401K after 1 year and 3% match (for full time employees)

-Dental and Health Insurance after 90 days (for full time employees)

Job Type: Full-time

Pay: $37,000.00 – $45,000.00 per year (base salary) plus commission with no cap on earning’s

Benefits:

· 401(k)

· 401(k) matching

· Dental insurance

· Employee discount

· Health insurance

· Mileage reimbursement

· Paid time off

· Paid training

· Referral program

Compensation Package:

· Uncapped commission

Schedule:

· 8 hour shift

· Day shift

· Monday to Friday

Education:

· Associate (Preferred)

Experience:

· Related: 2 years (Required)

License/Certification:

· Driver’s License (Preferred)

Work Location: In person

Graphic Artist & Interior Design Specialist

Location: On-Site – Erlanger, KY (near Cincinnati)

J.Charles, recognized as Counselor Awards: Family Supplier Business of the Year 2024 and PPAI: Greatest Companies to Work for 2024, specializes in offering creative, well-designed awards, recognition products, and gifts.  We are a fast-growing, innovative company looking to elevate our design capabilities. We specialize in glass, crystal, acrylic, and we need a creative, energetic artist with an interior design background to help take our brand to the next level.

Role Description

We’re searching for a visionary designer who blends artistic creativity with technical precision. This role involves designing manufacturing-ready files, developing visually stunning concepts, and incorporating interior design principles into our products. You’ll be at the forefront of our creative evolution, shaping the future of our designs with passion and enthusiasm.

Key Responsibilities

• Create production-ready artwork for manufacturing using industry-standard software.
• Apply interior design expertise to develop visually compelling and functional designs.
• Work closely with the production team to ensure files are optimized for fabrication.
• Stay ahead of design trends and bring fresh, innovative concepts to the company.
• Collaborate with clients, sales, and marketing to translate ideas into high-quality designs.
• Maintain accuracy, consistency, and quality control in all design projects.
• Contribute to brainstorming sessions and bring energy and creativity to the team.

Qualifications

• Degree or experience in Graphic Design, Interior Design, or a related field.
• Strong Adobe Creative Suite (Illustrator, Photoshop, InDesign) skills.
• Experience creating manufacturing-ready or print-ready files.
• A keen eye for color, composition, and spatial design.
• Ability to work in a fast-paced, fun, and collaborative environment.
• Passionate about taking designs to the next level and making an impact.
• Strong organizational skills and attention to detail.

Why Join Us?

• Be part of a creative, energetic team shaping the future of our designs.
• Work on exciting, high-impact projects with room for creative freedom.
• Opportunities for professional growth and leadership in design innovation.
• A fun, dynamic workplace where your ideas truly matter!

If you’re ready to push boundaries, elevate designs, and bring energy to a growing company, we’d love to hear from you! Apply today and let’s create something amazing together.

Regional Sales Manager – Southwestern Territory

Company Background

Discover your next career opportunity at Gemline, a leading and award-wining consumer products supplier servicing the $26 billion promotional products industry. Ranked 12th in revenues industrywide by the Advertising Specialty Institute, Gemline boasts a diverse product line, including headwear, umbrellas, bags, luggage, drinkware, electronics, stationery, writing instruments, gourmet foods and lifestyle gifts. Our portfolio features renowned brands like Ahead™, American Tourister®, Anker®, CORKCICLE®, Cuisinart®, High Sierra®, Igloo®, iLive®, MiiR® , Moleskine®, New Balance®, Osprey®, Paper Mate®, Samsonite®, Sharpie® and more.

At Gemline, community is our heartbeat. Our purpose, “We Promote Community,” is the driving force behind everything we do. This commitment is embedded in our culture, influences our product designs, and fuels our aspiration to create a positive global impact. What’s more,  we are guided by our betterway™ corporate social responsibility efforts, which are focused on bettering people and the environment. Gemline also became a certified B Corp in 2024, furthering our commitment to balance purpose and profit for good, while also ensuring we remain focused in meeting and exceeding the company’s annual revenue, cost and profit goals year after year.

Gemline has been recognized as one of the Greatest Companies To Work For on multiple occasions, and most recently in 2024 by PPAI, a leading industry association. Join a workplace where “Pride in People, Pride in Product” is more than a motto—it’s our way of life. Our associates play a crucial role in delivering an exceptional customer experience, guided by our foundational values of trust, integrity, humility, diversity, community, and truth. Gemline’s success is a reflection of our associates’ success, and our culture thrives on collaboration, initiative, continuous problem-solving, safety, and respect for people. Take the next step in your career journey with Gemline—we’re not just a company; we’re a community.

Gemline® is looking for a Regional Account Manager located in the Southern California area who is effective at developing client relationships and solving client needs in the pursuit of hitting sales targets and goals.  They will be responsible for all sales related activities within their defined territory.  This position will report to the Director of Field Sales, North America.  If interested, please send your resume to: skamacho@gemline.com

Responsibilities:

• Meet or exceed sales plan within the defined territory: Southern California, Nevada, Utah, and Arizona
• Conduct face-to-face meetings and video presentations with an assigned group of customers.
• Grow revenue by developing customer needs, showcasing the Gemline product line, offering product ideas and solution, and conducting business reviews.  Discuss decoration capabilities, marketing programs and business solutions.
• Increase revenue by increasing client penetration within each assigned customer.
• Partner with an Inside Sales Representative in the assigned region to maximize territory coverage and revenue potential on all assigned accounts.
• Use our CRM (Salesforce) system to manage the territory and track all sales activities and opportunities.
• Create innovative and appropriate product ideas for our direct import division (Global Solutions).
• Work tradeshows and end-user shows locally and nationally, as needed.
• Keep abreast of all competitors and become expert on the competitive landscape in your territory.
• Develop & maintain strong communication with internal partners such as Inside Sales, Customer Service, Supply Chain, Product Development, Marketing and Manufacturing to achieve maximum sales potential.

Requirements:

• BS or BA, with at least five years related sales experience, preferably in account management
• Willingness to travel (50%+) to work with major accounts, including overnights.
• Candidate must reside in one of the states within the territory
• Experience using Salesforce tool to manage your territory
• Excellent communication skills (verbal, written, presentation)
• High level of organizational skills & ability to handle multiple priorities in a fast-paced environment
• Active driver’s license and the ability to lift 40 pounds
• Proficiency in all Microsoft products, a plus

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. 

Customer Service Specialist

Location: On-Site – Erlanger, KY (near Cincinnati)

Company Description

J.Charles, recognized as Counselor Awards: Family Supplier Business of the Year 2024 and PPAI: Greatest Companies to Work for 2024, specializes in offering creative, well-designed awards, recognition products, and gifts. We ensure high-quality standards and deliver world-class customer service, ensuring you get what you want, when you want it. When recipients receive J.Charles products, they feel truly appreciated and recognized. Contact our exceptional customer service team at service@jcharles.com for any inquiries.

Role Description

This is a full-time on-site role for a Customer Service Specialist, located in Erlanger, KY. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, handling phone calls and emails efficiently, and enhancing the overall customer experience. Daily tasks include order entry, addressing customer inquiries, resolving issues, and ensuring that every customer interaction reflects our commitment to excellence. The Customer Service Specialist has an exceptional ability to communicate the value of our products to customers and turn opportunities into sales. The primary responsibility of the Customer Service Specialist is to ensure that J.Charles consistently delivers on its commitment to delivering legendary customer service.

Qualifications

•Experience in ensuring Customer Satisfaction and enhancing Customer Experience
•Ability to troubleshoot and solve customer issues
•A customer-first attitude, persuasive, and well-organized with keen attention to details
•Ability to attract potential customers by answering product and service questions
•Excellent verbal and written communication skills
•Ability to build relationships with customers and turn opportunities into sales
•Excellent active listening skills
•A true team player with a positive and encouraging attitude
•Eager to embrace change for the purpose of continuous improvement
•Proficiency in Excel and Outlook
•Ability to learn new software platforms
•Previous experience in Inside Sales is a plus.
•High school diploma or equivalent required; higher education is a plus

Company Description:

Creative Resources is one of the most respected companies in the promotional products industry. We are passionate about helping our clients make powerful impressions using branded merchandise. Cultivating a vibrant inclusive culture that empowers to thrive both personally and professionally. Growth is our goal, and we are looking for hard-working career-minded individuals to join our team. We believe in the right talent while creating an environment where you can thrive.

Job Description:

We are seeking a dynamic results-driven National Sales Representative to join our team. The ideal candidate will be responsible for driving sales and revenue growth through effective market analysis, account management, and exceptional customer service. Candidate will provide creative solutions while increasing top-line revenue growth, customer acquisition levels and profitability. Create the WOW factor while giving our clients strategic partnership and peace of mind. We are here to tell stories through branded products and packaging.

Responsibilities:

· Conduct inside and outside sales activities to generate leads and drive revenue

· Present, promote and sell products/services using industry knowledge to existing and prospective customers

· Perform cost-benefit and need analysis closing sales

· Build and maintain a network of sources identifying new sales leads. Meet sales prospecting and meetings goals.

· Utilize CRM technology sales tools and platforms to manage customer accounts

· Analyze market trends and customer needs to tailor sales strategies

· Maintain strong relationships with existing clients through proactive account management

· Follow activities from lead generation, quotes, order managment to shipping

· Provide excellent customer service to ensure client satisfaction

· Cultivating existing customer relationships and onboarding new customers

· maintain frequent contact with customers via various communication methods

· Achieve agreed upon sales targets and outcomes within schedule.

· Present, promote while staying educated on best practices and promotional product trends and products.

· Create and develop creative product and process solutions

· Maintain ownership of all projects and processes

Experience and Skills:

· Proven experience in promotional product sales, Can be in outside or inside sales

· Strong ability to market products effectively and meet sales targets

· Proficiency in CRM software and Acumatica experience a plus!

· Ability to analyze market data and trends to develop strategic sales plans

· Experience in account management and providing exceptional customer service

· Excellent organizational skills, attention to detail and follow-up with a positive communication skills.

· Ability to maintain a consistent, positive attitude

· Desire and ability to multi-task while meeting deadlines

· Proficiency in Microsoft 365. Team, PowerPoint, Excel, SharePoint, word

· Proven history of sales growth

· Competitive mindset to close sales while maintaining a team-oriented attitude

If you are a motivated individual with a passion for sales and possess the skills mentioned above, we invite you to apply for this exciting opportunity. Join us in driving success through innovative sales strategies and superior customer service. All while Creating the WOW factor for our clients.

Job Types: Full-time, Part-time, 1099 Contract

Pay: $12,000.00 – $150,000.00+ per year

Benefits for Full Time employees:

· Health insurance

· Dental insurance

· Health savings account

· Vision insurance

· Life insurance

· Paid time off

· 401(k)

· Professional development assistance

· Flexible schedule

· Referral program

· Travel reimbursement

Compensation Package:

· Employee or 1099 contract

· Bonus opportunities

· Commission only

· Base plus Commission

Experience:

· Promotional Product: 2 years (Required)

Work Location: Remote

Marketing Coordinator

Are you a creative and detail-oriented marketer eager to make an impact? We’re looking for a Marketing Coordinator to join our dynamic team! In this role, you’ll help bring our brand to life through engaging content, digital campaigns, and strategic initiatives. If you’re passionate about marketing and looking to grow your skills in a fast-paced environment, we’d love to hear from you.

Key Responsibilities:

• Craft compelling content for blogs, social media, and marketing materials

• Assist in maintaining and updating company websites

• Support email marketing efforts, including list management and campaign scheduling

• Design eye-catching marketing assets using Canva or similar tools

• Organize and manage digital assets, including photos and videos

• Assist in planning and coordinating company events and promotions

• Work closely with the sales team to develop impactful sales decks and collateral

• Monitor social media engagement and contribute to growth strategies

• Track and analyze marketing performance metrics to optimize future efforts

Qualifications:

• 1-4 years of experience in marketing, communications, or a related field (internships and freelance work count!)

• Familiarity with major social media platforms (LinkedIn, Instagram, Facebook, TikTok, YouTube, etc.)

• Basic knowledge of marketing tools like HubSpot, MailChimp, or similar platforms

• Strong writing and communication skills with an eye for detail

• Ability to multitask and thrive in a fast-paced environment

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and design tools (Canva, Adobe Creative Suite)

Education:

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field OR equivalent experience

This is a fantastic opportunity to grow your marketing career and gain hands-on experience in a supportive and creative team. If you’re ready to take your skills to the next level, apply today! New York preferred but will consider remote.

(In email subject line put “Senior Account Manager Role”)

Job Description

Role Description

As a Senior Account Manager at Zagwear, you will play a vital role in managing client relationships, sourcing products, and proactively bringing creative, on-trend ideas to our clients. Partnering with the EVP and internal teams, you’ll oversee daily client requests while driving strategic growth and ensuring the seamless execution of projects. This position is perfect for a dynamic, detail-oriented, and innovative professional who thrives in a fast-paced environment.

Key Responsibilities:

Client & Account Management

• Act as the main point of contact for key clients, managing day-to-day requests and ensuring exceptional service delivery.
• Build and maintain strong, trust-based relationships with global clients.
• Understand client goals, brand guidelines, and needs to provide tailored merchandise solutions that exceed expectations.

Sourcing & Product Innovation

• Source and recommend innovative, on-brand products to meet client requirements and campaign goals.
• Leverage industry trends and supplier relationships to proactively present fresh, creative ideas to clients.
• Ensure all sourced products meet quality standards, brand guidelines, and budget requirements.

Strategic Growth & Proactive Engagement

• Partner with the EVP to identify and pursue opportunities to expand current accounts and drive business growth.
• Develop proactive proposals and pitch creative merchandise solutions to clients, enhancing their overall experience.
• Stay ahead of industry trends to anticipate client needs and bring unique ideas to the table.

Project Management

• Oversee the lifecycle of client projects, ensuring timely delivery, budget adherence, and outstanding quality.
• Coordinate with internal teams and external vendors to execute programs, including online stores and kitting/fulfillment.
• Utilize platforms like Commonsku (preferred) to manage workflows, track details, and maintain organized project records.

Qualifications

• Minimum 5 years of experience in the promotional products or branded merchandise industry, with strong sourcing expertise.
• Proven ability to develop creative product solutions and proactively present ideas to clients.
• Knowledge of Commonsku is highly preferred.
• Strong organizational skills with the ability to manage multiple projects in a fast-paced environment.
• Exceptional communication skills, both written and verbal, with a focus on relationship-building.
• Creative thinker with a keen eye for trends and client-specific solutions.
• Experience working with global brands and managing complex, large-scale accounts.
• Proficiency in Microsoft Office Suite and other project management tools.
• Bachelor’s degree in Marketing, Business, or related field

Why join Zagwear ?

• Work with some of the world’s most iconic global brands on exciting, high-impact projects.
• Be part of a fast-growing, innovative agency with a collaborative and supportive team culture.
• Play a pivotal role in shaping creative merchandise strategies and delivering exceptional client experiences.
• Competitive salary and benefits package, with room for personal and professional growth.

Join Zagwear and help us redefine branded merchandise for the world’s leading brands!

WHAT’S THE JOB?
ADVOC8 is looking for an associate production manager to join our brand merchandise production team. The associate production manager will play a critical role in executing branded merchandise projects smoothly and effectively, reinforcing brand identity and marketing success. The ideal candidate will have a strong background in project management, supply chain & vendor management, budgeting & cost control. The successful candidate will be a proactive and adaptable individual, capable of managing a diverse range of responsibilities efficiently and effectively. The associate production manager reports to the Director of Production.

WHO WE ARE
At ADVOC8, we create experiences that build trust, shift minds and win hearts. Our special sauce? Chemistry, collaboration and an endless supply of curiosity. We’re a team of strategic thinkers, creative problem-solvers, thoughtful storytellers and logistical magicians expertly bringing ideas to life from strategy and creative through to production and execution. We work with brands, nonprofits and associations to create experiences that make an impact. And we do this all in a flexible ‘work from anywhere’ environment where we celebrate differences and encourage each of our ‘advocates’ to bring their unique perspectives to the table each and every day.

Our Brand Merchandise and Fulfillment operation, & drop, specializes in out-of-the-box and unexpected moments. We design, produce, and fulfill unboxing experiences of branded merchandise and custom products that are big, bold, creative, and game-changing. Anybody can slap a logo on a t-shirt. We can make it an experience.

RESPONSIBILITIES
● Manage multiple projects with varying clients, timelines, priorities, costs, and logistical complexities
● Support client communications throughout a project lifecycle including product inquiries, pricing, support and billing
● Lead product sourcing, ideation, and research to assist with the creation of proposals infused with creativity to sell big ideas
● Execute and track the merch ordering process, including the creation sales orders, purchase orders, and preparing invoices
● Follow up on purchase order statuses, ensuring orders accurately align with client requirements and deliver on time and within budget
● Manage relationships with suppliers to ensure the best pricing, support, and quality control
● Work with the warehouse team to ensure merchandise flows through the fulfillment process and delivery to the client smoothly
● Work with the finance team to track expenses, reply to AP inquiries and other financial metrics

●Other duties, special projects, or reporting as assigned.

REQUIREMENTS
● 4 years of experience in purchasing with vendors and suppliers for brand merchandise, promotional products and/or warehousing industries.
● Candidates with a background in client-facing industries strongly preferred
● Is equal parts project manager, creative problem solver, and relationship-builder
● Prior experience with warehouse/inventory management platforms is a bonus
● Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously
● Must be business-minded, understanding margins, profit, and sales
● Work independently, under minimal supervision as well as work effectively in a collaborative team environment with a dynamic range of people
● Excellent written and verbal communication skills
● Profi cient in using office software (e.g., Slack, Google Workspace including Google Slides)
● Experience using SAGE Online, ESP or other supplier search applications preferred
● High level of professionalism, integrity, and discretion
● Demonstrated problem-solving abilities and a proactive approach to challenges
● Ability to thrive in a fast-paced and dynamic work environment
● Strong attention to detail and accuracy
● Stays up to date on industry and current retail trends
● Proficiency in Illustrator or Photoshop to create mock-ups and make minor changes to keep the wheels of a project turning is a plus

Rate: This is a contract position. The contract rate will be $60,000 annually, to be paid monthly.

This position is not location-based, however, this position will need to work on Eastern Standard Time, as our warehouse is based in Charlotte, NC. If candidates are Charlotte-based, they will be welcome to work out of our warehouse office space.

At ADVOC8, building an inclusive team that celebrates our differences is integral to our success. We strongly encourage people from underrepresented groups to apply even if they don’t meet all qualifications.

ADVOC8 is an Equal Opportunity Employer, committed to achieving a diverse workforce, and prohibits discrimination and harassment: ADVOC8 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ADVOC8 are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, age, national origin, ancestry, disability, neurodivergence, marital status, gender, sexual orientation, gender identity, gender expression, pregnancy, exercising the right to family care and medical leave, veteran status or any other status protected under federal, state or local law. ADVOC8 will not tolerate discrimination or harassment based on any of these characteristics.

Sales Operations Manager

Discover your next career opportunity at Gemline, a leading and award-wining consumer products supplier servicing the $26 billion promotional products industry. Ranked 12th in revenues industrywide by the Advertising Specialty Institute, Gemline boasts a diverse product line, including headwear, umbrellas, bags, luggage, drinkware, electronics, stationery, writing instruments, gourmet foods and lifestyle gifts. Our portfolio features renowned brands like Ahead™, American Tourister®, Anker®, CORKCICLE®, Cuisinart®, High Sierra®, Igloo®, iLive®, MiiR® , Moleskine®, New Balance®, Osprey®, Paper Mate®, Samsonite®, Sharpie® and more.

At Gemline, community is our heartbeat. Our purpose, “We Promote Community,” is the driving force behind everything we do. This commitment is embedded in our culture, influences our product designs, and fuels our aspiration to create a positive global impact. What’s more, we are guided by our betterway™ corporate social responsibility efforts, which are focused on bettering people and the environment. Gemline also became a certified B Corp in 2024, furthering our commitment to balance purpose and profit for good, while also ensuring we remain focused in meeting and exceeding the company’s annual revenue, cost and profit goals year after year.

Gemline has been recognized as one of the Greatest Companies to Work For on multiple occasions, and most recently in 2024 by PPAI, the leading promotional products industry association. Join a workplace where “Pride in People, Pride in Product” is more than a motto—it is our way of life. Our associates play a crucial role in delivering an exceptional customer experience, guided by our foundational values of trust, integrity, humility, diversity, community, and truth. Gemline’s success reflects our associates’ success, and our culture thrives on collaboration, initiative, continuous problem-solving, safety, and respect for people. Take the next step in your career journey with Gemline—we’re not just a company; we’re a community.

Gemline® is looking for a Sales Operations Manager, who will be responsible for leading and managing the sales operations function across the company. This role will focus on optimizing sales processes, improving operational efficiency, managing sales tools and technologies, overseeing sales data analysis, and collaborating with companywide leadership teams to drive revenue growth and profitability. The Sales Operations Manager will work closely with sales, marketing, finance, operations, supply chain, IT and other departments to ensure seamless execution of the sales strategy. This position will report to Gemline’s VP of Sales. If interested, please send your resume to: skamacho@gemline.com.

Responsibilities include:

Sales Strategy & Planning:

• Partner with sales leadership to develop and implement sales strategies that align with company goals
• Help define sales targets, quotas, and territory management strategies
• Analyze market trends and the competitive landscape to refine sales strategy, tactics and forecasting

Sales Operations & Process Optimization:

• Design, implement, and continuously improve department-specific and cross-functional sales processes, workflows, and methodologies to ensure efficiency and consistency across the team
• Oversee the implementation, ongoing training and maintenance of all sales tools and technologies (e.g., Salesforce CRM, sales automation tools, business intelligence tools, etc.) to ensure that the sales team has access to the right resources and tools for maximum productivity
• Continuously evaluate the effectiveness of sales tools, and make recommendations for improvements or upgrades
• Summarize customer feedback for internal teams to support corrective actions

Sales Analytics, Reporting & Compensation:

• Develop and implement systems for tracking key performance metrics for the entire sales team
• Lead a team of Sales Operations associates by aligning responsibilities, driving engagement and maintaining accountability
• Provide actionable insights and reports to senior leadership on sales performance, pipeline health, forecasting, and trends
• Monitor CRM usage and data quality, ensuring accurate reporting
• Work with HR and finance teams to administer sales compensation plans, incentive programs and performance-related bonuses

Cross-Functional Collaboration & Resource Management:

• Work closely with the Finance Department to ensure accurate forecasting and revenue recognition
• Collaborate with Marketing Department to align on lead generation, pipeline management, and go-to-market strategies
• Establish strong ties with the Operations team to ensure clarity around deliverables and capabilities
• Partner with the Customer Success team to ensure customer retention and an exceptional customer experience
• Develop and manage budgets related to sales operations, including tools, resources, and team development
• Work with Supply Chain Department to review and refine ongoing product forecasts
• Identify areas for cost savings or investments to improve sales performance

Requirements/Qualifications:

• Excellent verbal and written communication skills, and the ability to build rapport with others
• Strong organizational skills, and proven track record of productivity and task completion
• 2-4 years of experience managing a sales operations team
• Ability to develop effective cross-functional relationships with all levels of staff and management
• Knowledge of continuous improvement (Lean) business processes a plus
• College degree or equivalent work experience
• Experience with Salesforce (required) and Power BI (preferred)