Requirements

Benefits

Customer Service Representative
Location: Greenville, SC (On-site)
Company: Custom Images Inc.
Industry: Promotional Products
Employment Type: Full-Time
Start Date: ASAP

About Us:
Custom Images Inc. is a growing leader in the promotional products industry, helping businesses and organizations elevate their brand with high-quality custom merchandise. We’re looking for a motivated and detail-oriented Customer Service Representative to join our team in Greenville, SC.

Responsibilities:

• Support programs that drive performance toward departmental and organizational goals
• Assist customer service and sales teams in achieving operational objectives
• Review and evaluate work to ensure quality, accuracy, and timeliness
• Communicate with the production team to ensure timely and accurate order fulfillment
• Process and manage online stores and incoming customer orders

Qualifications:

• Strong communication and organizational skills
• Ability to multitask and manage priorities in a fast-paced environment
• Attention to detail and commitment to quality
• Experience in customer service or order management is preferred
• Familiarity with the promotional products industry is a plus

Benefits:

• 401(k) with company matching
• Health insurance
• Paid Time Off (PTO)

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance

Shift:

• Day shift

Ability to Commute:

• Greer, SC 29650 (Required)

Ability to Relocate:

• Greer, SC 29650: Relocate before starting work (Required)

Work Location: In person

Reports To: This position reports to COO

Job Summary

Ten10 Design is seeking a motivated and results-driven Sales Director to increase Company revenue volume by cultivating sales growth within our existing client base and expanding our client base through adding new customers.

Key Responsibilities

• Develop and maintain long term business relationships with clients by communicating Ten10 Design Value Proposition
• Identify prospects for new sales opportunities that align with the Ten10 Design Perfect Client Profile through cold calling, networking and inbound inquiries
• Manage existing client accounts and develop new accounts to increase revenue
• Prepare and deliver Sales Presentations and Quotes tailored to client needs
• Manage all aspects of order: product sourcing, order placement, shipping, and customer service
• Meet and/or exceed established sales goals
• Attend trade shows and industry events to keep current with industry trends
• Be self-motivated and take personal responsibility for your success
• Have fun being a part of the Ten10 team!

Qualifications

• 3-5 years of sales experience – Promotional products industry (PPAI/SAGE/ASI) knowledge preferred
• Excellent communication, negotiation, and presentation skills
• Ability to work independently and manage a sales pipeline
• Strong organizational and time-management abilities

Compensation & Benefits

• Competitive base salary
• Commissions
• 401(k) plan with an employer match
• Paid time off

—

Ten10 Design is a fast-growing marketing agency in Chardon, Ohio. Established in 2009, we have been recognized by the Fast Track 50 and Weatherhead 100 as an emerging business in Geauga County. We pride ourselves as a workplace that works hard, has fun, and serves our clients with top quality every day. Ten10 Design is a great fit for someone who has an entrepreneurial spirit, a passion for creativity, and thrives in a fast-paced team environment.

Who We Are:

Tekweld is a recognized leader in the promotional products industry, celebrated for our creativity, innovation, and commitment to customer satisfaction. Named one of the Best Places to Work in the Promotional Products Industry by Counselor Magazine, we pride ourselves on cultivating a collaborative, growth-focused work environment.

Who We’re Looking For:

At Tekweld, we strive to create a dynamic work environment by hiring passionate, committed, and driven individuals who can deliver a high-class customer experience. We seek reliable, motivated, and energetic individuals with a strong work ethic to join our team.

Customer Success Coordinators are committed to establishing and maintaining quality assurance and delivering excellent customer service across all accounts. The ideal candidate is highly service-oriented, a skilled active listener, and possesses clear communication skills.

Job Responsibilities:

• Interacts with customers via telephone and email to provide support and information on orders and/or products
• Accurately reviews and monitors orders for new or additional products, upselling where appropriate
• Responds to customer questions and complaints professionally; when the issue is beyond the representative’s knowledge, forwards to the Customer Success Manager
• Ensures that appropriate actions are taken to resolve customers’ concerns promptly
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments in the Freshdesk Ticketing system
• Provides accurate, valid, and complete information to both internal and external customers by using the right tools and a positive demeanor to build relationships
• Follow the policy/procedures and guidelines set by the Customer Success and Management teams
• Assist Sales Representatives in monitoring accounts with proactive follow-ups on their orders when needed
• Performs other related duties and projects as assigned.

Required Skills/Abilities:

• High school diploma or equivalent
• 2-3 years of customer service experience required
• Experience in Freshdesk, Zendesk, or other ticketing software is preferred
• Strong verbal and written communication skills
• Excellent organizational and time management skills with strong attention to detail
• Proven ability to build and maintain relationships with customers
• Knowledge of Google Sheets and Microsoft Excel is preferred
• Proficient computer skills and the ability to learn related software

Tekweld is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.