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In a survey of PPAI 100 distributors and suppliers, the top hiring challenges cited drive home the importance of employee retention. In many cases, keeping good employees happy is more desirable than facing the labor market.

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Expect job growth to continue, according to the Conference Board Employment Trends Index, which increased in January to 113.71 from a downwardly revised 112.91 in December.

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Brand Specialist

Pinnacle Branding

Remote

Brand Specialist – Pinnacle Branding (Remote)

Who We Are

At Pinnacle Branding, we believe branded merchandise is more than a product; it’s a way to tell a story, create connection, and elevate experiences. We’re a promotional products and branding agency with a global presence, partnering with some of the most innovative companies around the world.

We love what we do, and it shows. Our team is driven by creativity, positivity, and excellence in every interaction with our clients, suppliers, and each other. As a growing company, we’re building a team of talented people who want to be challenged, recognized, and given opportunities to grow.

Who You Are

You’re confident, highly organized, and thrive in a fast-paced environment where no two days look the same. You bring strong communication skills, basic promotional products knowledge, and the ability to manage your time with ease. Most importantly, you’re motivated to build relationships, solve problems, and make things happen.

If you’re ready to be a trusted advisor to clients while helping them create custom merchandise that makes an impact, this is the role for you.

What You’ll Do

  • Build and nurture long-term client relationships, becoming their go-to resource for branded merchandise.
  • Research, source, and quote branded products and apparel both domestically and internationally.
  • Create compelling presentations and product ideation decks that wow clients and showcase their brand.
  • Stay on top of retail and industry trends, bringing fresh and innovative ideas to the table.
  • Manage multiple projects and deadlines with precision—keeping client details updated in our CRM, coordinating with internal teams, and ensuring nothing falls through the cracks.
  • Collaborate with leadership to grow accounts and uncover new opportunities.

What You Bring

  • Confidence in client communication and relationship-building.
  • Strong organizational skills and time management—you know how to juggle competing priorities.
  • Some experience in promotional products, marketing, or related industries (preferred but not required if you’re a fast learner).
  • Basic familiarity with industry tools/search engines, printing processes, or design software (a plus).
  • A proactive, solution-oriented mindset. You go the extra mile to exceed expectations.

Why You’ll Love Working Here

  • Compensation: Base + commission with realistic earnings of $100K–$175K+ annually.
  • Benefits: 401(k) with matching, health/dental/vision insurance, paid time off, life insurance, employee discounts, and more.
  • Flexibility: Remote work with a team that values accountability and results.
  • Culture: A supportive, collaborative environment where your voice matters and growth is encouraged.

If you’re looking for more than just another sales job, and want to join a team that values creativity, confidence, and getting things done, we’d love to hear from you!

Apply today and help us continue to make branding unforgettable.

Apply now

VP of Sales

Hirsch

Remote

Position Title:VP of Sales

Location: Houston, TX (Preferred, but not required)

Travel Requirement: Approximately 30-40%

About Us:

HIRSCH is the premier family owned and operated supplier of leading retail brands in the promotional products industry. Located in Houston, Texas, HIRSCH employs over 100 dedicated people who thrive in a company culture of sustainability, giving back, and caring. We are committed to delivering exceptional products and services to our clients, and we’re seeking a highly motivated and experienced Director of Sales to join our sales team and drive our growth strategy.

Position Overview:

The Vice President of Sales will lead and grow our national sales organization, drive revenue, strengthen distributor relationships, and expand market share. This strategic leader will develop and execute sales strategies, mentor a high-performing team, and work cross-functionally to ensure we exceed our customers’ expectations.

Key Responsibilities:

  • Develop and implement comprehensive sales strategies to achieve revenue and growth targets.
  • Lead, mentor, and inspire the sales team, fostering a results-driven and collaborative culture.
  • Identify new market opportunities and drive business development initiatives.
  • Build and maintain strong relationships with top distributor partners and key accounts.
  • Negotiate, manage, and oversee rebate contracts with distributor partners to maximize profitability and strengthen relationships.
  • Oversee trade show and event budgets, ensuring effective ROI and strategic allocation of resources.
  • Partner with marketing, operations, and purchasing teams to align sales initiatives with company objectives.
  • Track, analyze, and report on sales performance metrics; adjust strategies as needed.
  • Represent the company at industry events, trade shows, and client meetings nationwide.
  • Stay current on promotional products industry trends, competitive landscape, and market dynamics.
  • Deliver and facilitate product training to ensure stakeholders understand features, benefits, and best-use practices.

Qualifications:

  • Minimum of 8–10 years of progressive sales leadership experience, preferably in the promotional products industry.
  • Proven track record of building and leading high-performing sales teams.
  • Strong network and relationships within the promotional products industry is highly desirable.
  • Excellent negotiation, presentation, and communication skills.
  • Demonstrated ability to quickly learn and adapt to new technologies, with a strong awareness of current and emerging tech trends.
  • Ability to think strategically while also executing on tactical sales activities.
  • Willingness and ability to travel approximately 30-40% of the time.
  • Bachelor’s degree in business, marketing, or related field preferred.

Additional Details:

  • While our headquarters is based in Houston, TX, the role is open to candidates located elsewhere in the U.S. The ability to travel extensively to meet with clients, attend events, and support the sales team is essential.

Apply now

Director of Sales

Sprinters Advertising

Remote

Sales Director – Promotional Products

About Sprinters

Sprinters Advertising is a top-rated supplier in the promotional products industry, known for delivering quality, speed, and innovation. We exclusively serve distributors — helping them sprint the extra mile with 2,000+ customizable products, from corporate gifts to NFC tech to teamwear.

Role Overview

We are seeking a Sales Director with proven promotional products industry experience to lead our sales team, expand distributor partnerships, and accelerate revenue growth. This role blends strategic leadership with hands-on sales execution — managing key accounts, mentoring reps, and representing Sprinters at major industry events.

Key Responsibilities

  • Drive Sales Growth – Manage and expand key distributor accounts and buying group partnerships.
  • Develop Strong Relationships – Deepen connections with distributors, buying groups, and corporate decision-makers.
  • Close Deals & Expand Accounts – Identify opportunities, negotiate contracts, and secure repeat business.
  • Lead & Mentor – Provide leadership, KPIs, coaching, and pipeline reviews to maximize team performance.
  • Industry Engagement – Represent Sprinters at trade shows, client meetings, and industry events to generate leads.
  • Sales Strategy & CRM Management – Forecast, track pipeline activity, and optimize outreach using CRM tools (Odoo CRM experience a plus).
  • Cross-Functional Collaboration – Partner with marketing, operations, and product teams to align sales campaigns with launches and customer needs. 

Qualifications

  • 5+ years of experience in the promotional products industry (supplier or distributor side).
  • Strong industry network — with top distributors, buying groups, or national accounts (preferred).
  • Proven track record of driving growth and exceeding sales targets.
  • Leadership experience managing, motivating, and scaling sales teams.
  • Excellent negotiation, communication, and presentation skills.
  • Familiarity with industry platforms (ASI, PPAI, SAGE, DistributorCentral) and CRM systems.
  • Willingness to travel for trade shows, client meetings, and events. 

What We Offer

✔ Competitive base salary + performance-based commission
✔ Opportunity to lead sales at a fast-growing, innovative supplier
✔ Direct influence on company sales strategy and distributor en

Apply now

In-Territory Account Manager- Promotional Products Industry

Storm Creek

915 Blue Gentian Road, Eagan, MN, USA

Join Our Team at Storm Creek!

About Us: Hi! We’re Storm Creek-a women-owned, sustainably-made, year-round clothing brand that’s passionate about the planet. We proudly donate over 5% of our profits to environmental and community causes that matter to us. Here’s a snapshot of who we are so we can really get to know each other.

At Storm Creek, we thrive in three dynamic channels: corporate/promotional, retail/resort, and direct-to-consumer. We don’t just talk the talk-we live our core values every day. From sparking curiosity to fueling our growth mindset, we’re all about purposeful action and relentless innovation. “Good enough” isn’t in our vocabulary-we aim higher, think sharper, and collaborate harder. And giving back? That’s in our DNA. We’re charging full steam ahead to hit $5 million in charitable donations by 2030. Turns out doing good can look good, too.

We’re honored to be named one of PPAI’s Greatest Companies to Work For in 2024, ranked in the top 2% of promo products suppliers nationwide, and a proud member of Minnesota Keystone at the 5% giving level. Translation? We’re a fantastic place to work. Ready to see what all the buzz is about? Come join the fun!

Position Overview

The Territory Sales Manager is responsible for driving sales growth, managing key customer relationships, and increasing revenue within an assigned territory. This role focuses on face-to-face meetings, video presentations, trade shows, and strategic sales initiatives to develop and expand business opportunities. The ideal candidate is proactive, results-driven, and highly skilled in consultative selling within the promotional products industry. This position focuses in many states/territories west of the Mississippi with a priority in the 4 corner states and pacific NW.

Reports To: Director of Sales

Travel: 30%-40%

 

Key Responsibilities:

  • Achieve and exceed sales targets within the assigned territory
  • Develop and maintain strong relationships with an assigned group of customers through face-to-face meetings, virtual presentations, and strategic account management
  • Grow revenue by identifying customer needs and offering product solutions, including showcasing the Storm Creek product line, discussing decoration capabilities, marketing programs, and business solutions
  • Increase penetration within existing accounts by identifying new sales opportunities and expanding product offerings
  • Collaborate with an Inside Sales Representative to maximize territory coverage and revenue potential
  • Utilize our CRM to manage territory, track sales activities, monitor opportunities, and maintain customer records
  • Represent the company at industry trade shows and end-user events locally and nationally as needed
  • Stay informed on competitor activities and maintain a deep understanding of the competitive landscape within the territory
  • Work cross-functionally with internal teams- including inside sales, customer service, design, marketing, and warehouse- to achieve sales goals

Qualifications & Requirements

  • Bachelor’s degree preferred with 5+ years of sales experience, ideally in account management within the promotional products, apparel, or related industry
  • Proven ability to meet or exceed sales targets in a fast-paced, competitive environment
  • Strong communication skills (verbal, written, and presentation) with the ability to engage clients and conduct professional sales meetings
  • Experience using Zoho or a similar CRM to manage sales pipelines and customer relationships
  • Highly organized with a strong time management skills and the ability to prioritize multiple tasks
  • Must be based in one of the states within the assigned territory and willing to travel 30%-40% of the time
  • Valid driver’s license and the ability to lift up to 50lbs when transporting samples and materials
  • Proficiency in Microsoft Office Suite; additional experience with marketing or sales tools is a plus
  • Self motivated and results driven, with a proactive approach to sales and customer engagement

What Storm Creek Can Offer You:

In addition to your base compensation (starting salary range: $55,000 – $75,000 annually), you may be eligible for commissions based on specific sales goals and objectives. We offer a comprehensive benefits package including Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Employee Assistance Program, and 401(k). Teammates may also be eligible for 15 days of vacation/ESST, 8 volunteer hours, and company holidays (plus one floating holiday per year).

Storm Creek is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Ready to join us? Let’s make an impact together at Storm Creek!

 

Background & Drug Screen Notice

Continuing with your application means you understand:

  • Background checks may verify employment, education, references, and criminal history (as permitted by law).
  • Drug screens may be required.
  • Falsified information or positive results may affect your job offer or employment.
  • You authorize these checks and information sharing.

Apply now

Senior Marketing Coordinator

PWS

Remote

Senior Marketing Coordinator — Promotional Products & Retail Packaging Divisions

Location: Remote (with occasional in-office days in Brea, CA; details to be discussed during the hiring process)

PWS, a leader in custom-printed packaging for both the Promotional Products and Retail Packaging industries, is seeking a Senior Marketing Coordinator to join our team. This full-time role supports both divisions and works closely with the Marketing Director to implement marketing initiatives that drive growth and strengthen our brand.

We’re seeking a skilled Senior Marketing Coordinator with the experience and initiative to manage marketing projects independently, while collaborating with the Marketing Director and teams to drive success across our Promotional Products and Retail Packaging divisions.

What You’ll Do

  • Marketing Campaigns: Plan, coordinate, and execute email marketing campaigns, promotions, and sales initiatives for both divisions.
  • Website & Content Management: Support website maintenance, including product updates, promotional content, merchandising, social media, landing pages, and digital ads.
  • Collateral & Advertising: Help determine collateral needs and assist in creating catalogs, newsletters, brochures, online ads, presentations, sales tools, and related marketing materials.
  • Market Research: Assist in identifying growth opportunities by analyzing customer needs, market trends, competitor activity, and market share data to help shape marketing strategies.
  • PR & Media: Support efforts to build relationships and pursue earned media and public relations opportunities that enhance brand visibility.
  • Catalog & Product Launches: Coordinate yearly catalog updates, product launches, and related marketing initiatives.
  • Industry Platforms: Maintain accurate product data within ESP, SAGE, Distributor Central, and related platforms, and help optimize these tools to maximize product visibility and drive sales.
  • Analytics & Reporting: Assist with monthly reporting on marketing activities, campaign performance, and market share targets.
  • Collaboration: Work closely with sales, production, and management teams to align messaging, promotions, and brand presentation.

What We’re Looking For

  • Industry Knowledge: 3-5+ years of experience in the Promotional Products industry (supplier or distributor side).
  • Marketing Skills: Strong grasp of digital marketing, email campaigns, advertising, and collateral development.
  • Project Management: Ability to manage multiple projects and deadlines with keen attention to detail.
  • Communication: Excellent written and verbal communication skills.
  • Tech Proficiency: Skilled in email marketing tools (e.g. MailchimpKlaviyo), CMS platforms, ESPSAGEDistributor Central, analytics tools (e.g. Google Analytics), and project management software (e.g. ClickUp).
  • Collaborative Spirit: A team player who works effectively across departments.
  • Analytical & Creative: Ability to contribute to marketing strategy while tracking performance and delivering results.

Why Join PWS?

PWS has been in business for over 40 years, with a track record of continued growth that provides stability and confidence to both our customers and our employees. We’re an industry leader known for reliability, quality, and outstanding service. When you join PWS, you become part of a supportive, long-standing organization where your talents help drive meaningful results, and where you can build a career with a company you can count on.

Compensation & Benefits

Salary: $80K, paid on a biweekly basis

Health Insurance: Medical, Dental and Vision with 50% employer-paid coverage after 1 month of employment.

401(k) Plan: Eligible to enroll after 1 year of employment

Paid Vacation (accrued annually):

  • 2 weeks starting in Year 1
    • 1 week becomes available after 3 months of employment.
  • 3 weeks beginning in Year 3

Paid Time Off:

  • 3 accrued sick days per year
  • 2 accrued personal days per year

Paid Holidays

  • 7 standard holidays
  • 1 additional day off for your birthday

Apply now

Order processor and sales support

Natural Trends

Remote

Job Overview:
With an explosive 52% average growth rate over the past 3 years, Natural Trends has an immediate opening for one or more additional seasoned promo industry pros! We are seeking candidates skilled and proven in Order Entry/Processing and Sales Support, with specific experience in the promotional products industry, either on the supplier or distributor side.

The primary function of this full-time remote position is to receive, review and enter promotional product orders into QuickBooks; then forward and follow up with distributors on order confirmations and art layouts, as well as directing incoming phone calls to the appropriate department and/or Account Executive. This is an excellent opportunity for the candidate who thrives in a fast-paced deadline driven role, enjoys the variety of every order, and relishes the achievement of excellence in a synergistic and supportive team environment.

Qualifications & Skills:
• Must have a minimum of 2 years proven performance in order entry/processing in the promotional products industry (supplier or distributor side).
• Preferred candidate will be based in or able to work Mountain or Pacific Time zone hours.
• High level of professionalism in communication, attitude, and teamwork with peers, management and customers.
• Need very high attention to detail.
• Must have fast and accurate data entry skills to accurately process and proof custom orders.
• Cheerful phone presence, professional communication and comprehension skills.
• Skilled in Microsoft Office. QuickBooks or similar experience a big plus.
• Highly organized and self-directed and effective remotely.
• Enjoy accomplishing the task in a fast paced, deadline driven setting.
• Able to recognize, own, and learn from mistakes in a positive manner.
• Ability to work well in a team environment with zero drama.
Key Responsibilities:

Order Entry/Processing
• Receive custom orders and thoroughly proof details.
• Enter all order details into QuickBooks order system.
• Email order confirmations and art layouts for customer approval.
• Provide order status and tracking updates as needed.
• Develop deep product knowledge
Sales Support. Assist Account Executive with:
• Directing incoming phone calls to the correct department and/or Account Executive
• Order follow up, quote review, sample processing.
• Multi-Line rep inquiries and needs.
• Communication with art team on order questions
• Distributor inquiries and questions.

Why Join Us?
• Principled, value-based organization committed to excellence, integrity, and respect
• Supportive coach focused leadership model, and family first culture
• Rapidly growing company with exclusive products
• Synergistic and collaborative team environment
• Reputation of quality since 1999, longstanding ASI 5 Star and Sage A+ ratings.
• PTO, Paid Holidays, Health insurance, Profit Sharing, 401(k)
If you are a motivated order processing professional looking to grow with a wonderful company, we want to hear from you! Apply today by sending your resume to Careers@NaturalTrends.com.

Apply now

Graphic Designer

Karst

Remote

Karst is hiring a Graphic Designer with 3–5 years of experience (including 2+ in the promotional products industry). You’ll turn client ideas into production-perfect visuals—mockups, proofs, and final art that bring branded merchandise to life. We’re a fast-moving, design-driven team that values accuracy, creativity, and collaboration. Hybrid in North Charleston, SC or fully remote for experienced pros.

About Karst

Karst is a dynamic, value-driven promotional products distributor that believes in creative problem-solving, strong relationships, and delivering quality solutions.

Description

Graphic Designer

Location: North Charleston, SC (Hybrid or Remote*)

*Must have remote experience and references.

Experience: 2+ years in the promotional products industry

Type: Full-Time

About Karst

Karst is a creative merchandise agency that helps brands stand out with intentional, design-driven promotional products. We work with clients who expect more than just a logo placement—they want pieces people actually want to keep. Our team moves fast, collaborates constantly, and never sacrifices quality for speed.

About the Role

We’re looking for a mid-level Graphic Designer who knows the promotional products world inside and out. You’ll focus on client work—ideation collaboration, mockups, production-ready artwork—turning ideas into visuals that sell. If you’ve spent time in promo, you know the drill: every detail matters, from PMS colors to imprint techniques to retail-inspired placement.

What You’ll Do

  • Create accurate, on-brand product mockups for client approval
  • Prepare final, print-ready files on supplier templates with precise specs
  • Proof and QC artwork before it goes into production
  • Collaborate with account managers to translate briefs into visuals that wow
  • Keep multiple projects moving in a fast-paced environment
  • Occasionally, create creative assets for online shops (training provided)

What You’ll Bring

  • Required: 3-5 years of graphic design experience and 2+ years of experience in the promotional products industry.
  • Strong Adobe Illustrator and Photoshop skills.
  • Understanding of imprint methods, file setup, and supplier requirements
  • Sharp attention to detail and accuracy in every file you touch
  • Ability to work efficiently without sacrificing quality
  • Positive, team-first attitude

Benefits

  • Join a supportive, innovative, and people-first team. Work with a diverse range of clients and industries.
  • Competitive compensation, growth opportunities, and a company culture that values creativity, integrity, and excellence.
  • Summer Hours and Holiday Closure: Our office closes early on Fridays from Memorial Day to Labor Day and is closed between Christmas and New Years.
  • Unlimited Paid Vacation: Enjoy the flexibility and freedom of unlimited paid vacation, starting after just 90 days of employment. Take the time you need to recharge, explore, or relax—as long as you maintain good standing.
  • Monthly Phone Reimbursement: Stay connected with ease. We’ll cover a portion of your phone expenses every month to ensure you have the tools you need for seamless work communication.
  • Work Location Flexibility: Work best solo? Prefer coming in to the office and being surrounded by merch and team members? The choice is yours!

Note: At this time, Karst does not offer benefits such as healthcare, vision, dental, life insurance, or 401k plans. We hope to offer full benefits as our company continues to grow.

Salary

$55,000 – $62,000 per year

Apply now

Office Administrator / Administrative Assistant

Benjamin Martin Frames

Massachusetts

Location: Dedham, MA

Job Type: Part-time

About Us:

Benjamin Martin Corporation is a leading manufacturer of picture frames, custom framing, and custom awards for the promotional products industry. We have been proudly manufacturing for over 50 years in Dedham, MA. Visit our website to learn more about our products: www.benjaminmartinframes.com.

Job Responsibilities:

  • Order Processing & Invoicing: Create a high-volume number of invoices and purchase orders using QuickBooks.
  • Shipping & Tracking: Generate UPS/FedEx shipping labels and provide customers with tracking information.
  • Customer Communication: Answer calls, respond to emails, and provide updates on orders.
  • Office Organization: Maintain files, process documents, and assist with general administrative tasks.
  • Mailing & Marketing Support: Help with bulk mailings, including postcards, catalogs, and brochures.
  • Research & Data Entry: Assist with customer research and database management.
  • Other Tasks: Perform additional administrative duties as needed.

Required Skills & Qualifications:

  • At least 2 to 5 years of office experience in an administrative or customer service role. Experience at a promotional product supplier/manufacturer, small business, or place with seasonal intensity is a bonus.
  • Ability to multitask and work efficiently under pressure. We would like someone who likes tackling projects and easily switch gears.
  • Proficiency in QuickBooks, Microsoft Office (Excel, Word, Outlook), and Adobe Acrobat.
  • Strong organizational skills with high attention to detail.
  • Excellent phone etiquette and professional communication skills.
  • Friendly, team-oriented personality with a proactive mindset.

Why Join Us?

  • Be part of a well-established company with a strong reputation.
  • Work in a collaborative and friendly office environment.
  • Gain valuable experience in customer service, shipping, and bookkeeping.

Apply Now! If you’re an organized, detail-oriented professional ready to hit the ground running and looking for a stable administrative role, we’d love to hear from you!

Job Types: Full-time, Part-time

Pay: $17.00 – $22.00 per hour

Expected hours: 25 per week

Schedule:

  • 5 hours per week
  • Monday to Friday
  • No weekends

Apply now

Key Account Specialist

APISource,Inc.

Ohio

Key Account Specialist

Location: Cleveland, OH (Hybrid: Minimum 2 days onsite availability; remote other days; days could fluctuate)
Employment Type: Full-Time, Non-Exempt
Reports To: Customer Service Manager / Program Director

Job Summary

 

We are seeking a dynamic, detail-oriented Key Account Specialist to support one of our flagship clients in both strategic account management and onsite branded merchandise store operations. This role blends client-facing account development with in-person merchandising, offering a unique mix of creativity, relationship building, and operational excellence.

Key Responsibilities

 

Account Management & Client Development (Primary Focus):

    • Serve as a day-to-day contact for the client, supporting branded merchandise needs and ongoing projects.
    • Collaborate closely with the sales team to ensure client satisfaction, meet sales targets, and identify growth opportunities.
    • Develop product idea decks and presentations tailored to the client’s brand, events, and internal needs.
    • Source, quote, and manage production timelines for promotional product orders.
    • Participate in client meetings (virtual and onsite) to understand needs and deliver solutions.
    • Maintain and update the client’s online product catalog and company store, including new product launches, content updates, and inventory review.
    • Pull and analyze store reports, assist with product planning, and provide data-driven recommendations.
  • Onsite Gift Store Support (2 Days/Week, Varies):
  • Help manage two onsite self-checkout gift stores at the client’s HQ and R&D facility.
  • Merchandise products, restock inventory, and maintain store presentation standards.
  • Assist clients and customers with product questions and gift store inquiries.
  • Maintain a laptop work station at each location to continue account-related tasks on store days.
  • Support additional in-person coverage during company events or peak times as needed.

Minimum Qualifications

  • 2–5 years of experience in account management, merchandising, or branded merchandise/promo products.
  • Experience supporting or managing eCommerce stores or online product catalogs
  • Strong organizational skills and ability to manage multiple priorities.
  • Confident presenting ideas and communicating with clients at all levels.
  • Familiarity with promotional product sourcing, quoting, and order management. Proficient in Microsoft Office Suite (especially Excel, Outlook, PowerPoint).
  • Comfortable working onsite 1–3 days/week depending on store needs and events.
  • Strong written and verbal communication skills, with the ability to represent the brand professionally in all interactions.

Preferred Qualifications

  • Bachelor’s degree in Business, Marketing, Merchandising, or a related field.
  • Familiarity with promotional product sourcing tools (e.g., ESP, SAGE) and CRM platforms (e.g., HubSpot).
  • Knowledge of visual merchandising and brand compliance best practices.

Work Environment & Physical Requirements

  • On-site location is a professional corporate office environment with a customer-facing retail space.
  • Standard hours: Monday–Friday, 8:30 AM–5:00 PM, with occasional flexibility based on business needs.
  • Must be able to lift and move light inventory items (up to 20 lbs).
  • While on-site, laptop work will be conducted in a shared or customer-facing environment.

Success in This Role Looks Like

  • A well-maintained, inviting store environment that draws in customers and drives interest.
  • A confident, approachable presence that makes customers feel supported—not sold to.
  • Accurate, timely program execution with proactive communication across departments.
  • Insightful recommendations that improve both the customer experience and internal efficiency.

What We’re Looking For:

  • A proactive problem-solver who thrives in a fast-paced, client-focused environment.
  • Someone creative and resourceful with a passion for branding and promotional marketing.
  • A team player who enjoys collaborating and delivering best-in-class client experiences.
  • A professional who’s just as comfortable engaging in a strategy call as they are restocking shelves and curating a great retail experience.
Apply now

Production Manager

J. Charles

Erlanger, KY

Production Manager

 

Reports To: President

 

Job Overview

 

Some people think production management is all about putting out fires. We think it’s about making sure the sparks never fly in the first place. At J.Charles, we design and manufacture glass and crystal recognition pieces for the moments that matter: awards, milestones, and memories worth celebrating. The Production Manager is the conductor who keeps our operation running in perfect tempo – on time, on budget, and at the highest possible quality.

 

We’re looking for someone who’s equal parts big-picture thinker and detail hawk, with a passion for process that borders on legendary. If you take pride in a clean, organized floor, know how to spot a bottleneck before it forms, and believe quality isn’t a box to check but a standard to live by, you’ll thrive here.

 

You don’t have to be a process philosopher, but you do need to be the type who can lead a team, fine-tune a workflow, and make sure every order that leaves our dock is something we’d be proud to put our name on.

 

Responsibilities & Duties

 

  • Team Leadership: Lead, manage, and hold production team members accountable to achieve top performance while fostering a positive, collaborative culture.
  • Production Scheduling: Plan, organize, and adjust daily and long-term schedules to ensure orders are completed on time and resources are used efficiently.
  • Process Management: Direct and coordinate all production functions, including etching, engraving, printing, laser cutting, assembly, packing, and shipping.
  • Process Improvement: Identify bottlenecks and implement lean principles to improve workflow, output, and product quality.
  • Quality Control: Establish and enforce quality standards; address and resolve defects or errors quickly to prevent recurrence.
  • Equipment Oversight: Maintain and monitor all production equipment; coordinate preventive maintenance and recommend upgrades when beneficial.
  • Vendor & Supply Coordination: Build strong relationships with vendors and ensure necessary materials and tools are always on hand.
  • Cross-Department Collaboration: Partner with Art, Customer Service, and other teams to resolve production issues and align on priorities.
  • Training & Development: Hire, train, and cross-train staff to ensure flexibility, redundancy, and readiness for evolving processes.

 

What Success Looks Like

 

  • Production runs smoothly, with high output and minimal rework and returns.
  • On-time delivery rates remain consistently high.
  • Team morale and retention improve through strong leadership.
  • Continuous process improvements are evident and measurable.
  • Equipment downtime is rare, and preventive maintenance is the norm.

 

Qualifications

 

  • Bachelor’s degree in Operations Management or related field.
  • Minimum 5 years of experience in production management, plant operations, or fulfillment, or similar.
  • Experience in a made-to-order manufacturing environment, ideally with custom products.
  • Expertise in continuous improvement methodologies (e.g., Lean, Six Sigma, 5S, etc.)
  • Strong organizational and leadership skills.
  • Experience in light equipment operation and maintenance.
  • Proficiency in ERP and production management software and Microsoft 365 suite.
  • Excellent communication and interpersonal skills.

 

J.Charles is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

 

This position description is not to be construed as an exhaustive statement of accountabilities, duties, responsibilities of requirements. Any individual may be required to perform any other job-related activities or functions requested by his/her manager, subject to reasonable accommodation. J Charles reserves the right to modify this job description to reflect changes in essential job duties made necessary by changing organizational needs, subject to reasonable accommodation.

Apply now
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Add a job opportunity to our board.

PPAI members can submit job listings to industryjobs@ppai.org. Please include the position’s title and job description, your company’s name and PPAI membership number, the position’s location, and the place for candidates to direct résumés (whether an online posting or an email address). Four things to remember:

1

Listing Term

All job postings will expire after 60 days. To renew, you will need to file another listing with the same information.

2

Investment Policy

Business opportunities requiring monetary investment are not permitted on the PPAI Industry Jobs board.

2

Accuracy Notice

PPAI assumes no responsibility for the accuracy of the listed content. This is your job listing.

4

EOE Notice

As an Equal Opportunity Employer, PPAI encourages all job posters to adhere to both federal and state employment laws.