PromoWire
High Caliber Line Names New Customer Service ManagerHigh Caliber Line (PPAI 205801, Gold), PPAI 100’s No. 25 supplier, has announced the appointment of Don Lyons as its new customer service manager. With over 30 years of leadership experience in customer-facing roles, Lyons brings a strong background in team management, client relationships and service excellence, the company says.
Previously, Lyons spent three decades with Spectrum, where he supervised a team of more than 20 call center representatives supporting cable, internet and phone services. In this role, he led the No. 1 ranked team for two consecutive years and earned the company’s prestigious Golden Award – equivalent to Employee of the Year.
“Although new to the promotional products industry, Lyons brings a fresh perspective and a strong understanding of evolving customer expectations. He recognizes a growing shift toward high-quality, practical promotional items that provide long-term value, with products like reusable drinkware and tech accessories continuing to lead the market,” High Caliber says.