Have you ever had a client that started off promising but ended up turning into a headache? Maybe this client never seems to be pleased or pushes for discounts at every turn. Perhaps they disappear for weeks and then resurface, expecting an immediate reply. Working with someone like this can test your patience and stress you out. But what can you do?  

Parting ways with a client can feel risky, but writer Lindsay Tigar says it’s sometimes for the best. We share her reasons on why it may be time to break up with a challenging client in this issue of PromoPro Daily.

Their communication style has changed. Have you found it more difficult to communicate with a client? Maybe they seem short with you on the phone or take days to respond to simple questions. They may even send curt, one-line emails that feel like a brush-off. If you sense something is off, check in with your client. Tigar recommends asking them if there’s anything you can start doing, stop doing or continue to do. If they’re not receptive or nothing changes, it’s time to rethink the relationship.

They have unrealistic expectations. With difficult clients, nothing seems to be good enough. Maybe they want rush delivery on a complex order, or they approve a proof only to demand a totally different design without acknowledging the added time and cost. If you feel less than stellar about your performance or you’re always on edge around a client, it could be time to part ways.

You no longer see eye to eye. Yes, the client has hired you, but you’re the promo expert. Tigar says if you can’t express your thoughts on branding or discuss timelines, it’s tough to move forward. If you’re noticing more frequent disagreements or miscommunications and you can’t come to a mutual compromise, it’s probably time to move on.

Not all client relationships pan out the way you hope. If you notice consistent red flags, like strained communication, unrealistic demands or just fundamental differences, it may be time to step back and reevaluate. Sales can be tough enough. The last thing you need is a client who drains your energy or dismisses your promo expertise. You deserve clients who value your work and respect your process.

Compiled by Audrey Sellers
Source: Lindsay Tigar is an experienced journalist, editor and content strategist who contributes articles to ClearVoice, among many others.