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Sr. Manager, Content and Communications

PPAI

Irving,TX or Remote

Job Title: Senior Manager, Content & Communications

Location: Irving, TX or Remote

Reports To: Senior Director, Media, Research & Public Affairs

Job Summary

The Senior Manager, Content & Communications, is the operating leader for PPAI’s external storytelling engine, with primary responsibility for a key content marketing initiative in support of our industry. Responsibilities include content development, industry advocacy and reputation management, and driving earned media. This function encompasses public relations, broadcast and multimedia products, and key industry awards programs, leading global campaign storytelling to PPAI members as well as external decision makers to enhance industry perceptions and outcomes. The role combines strong editorial judgment, hands-on writing and execution, people leadership and cross-functional coordination to ensure PPAI communicates consistently, credibly and at a high level on behalf of our industry across external audiences.

Reporting to the Senior Director of Media, Research & Public Affairs, this leader serves as the primary editor for external marketing campaign content, directs day-to-day PR activity, guides scripting and editorial direction for broadcast initiatives, and manages internal and external content resources. The role works closely with Marketing, Creative Services, Business Development and senior leadership to translate strategy, research and organizational priorities into compelling communications that strengthen awareness of branded merchandise and advance the reputation of the medium and of PPAI.

This is a player-coach role. The Senior Manager is expected to set direction and manage resources while also writing, editing, pitching and producing work directly when needed. Success requires consistent follow-through, high editorial standards, strong external instincts and the ability to move multiple programs forward without routine senior-leader intervention.

Key Responsibilities

Editorial & Content Leadership – 35%

Serve as lead editor for external marketing campaign content, owning the day-to-day editorial calendar, story pipeline, assignments, publishing cadence and quality standards for the platform.
Write and edit content for marketers, agencies and brand leaders, contributing directly to the platform while ensuring all work is useful, credible, engaging and aligned to the campaign strategy.
Manage a full-time contract content specialist and other freelance writers, creators and vendors, setting clear assignments, deadlines, expectations and editorial standards.
Oversee the visual expression of campaign content in partnership with Marketing and Creative Services, ensuring articles, research, video, social assets, newsletters and other executions maintain a consistent and compelling brand experience.
Identify opportunities to turn PPAI research, member expertise, case studies and industry proof points into high-value content for the broader marketing community.
Coordinate with Marketing on audience acquisition, social distribution, influencer activity and campaign support, and with Business Development on sponsorable or revenue-generating opportunities that protect audience trust.

Public Relations & Reputation – 35%

Strategize and execute PPAI’s day-to-day public relations program, building a consistent cadence of proactive outreach and visible external wins.
Develop and pitch story ideas, experts, research findings and industry perspectives to trade, business, marketing and mainstream media outlets.
Write and edit press releases, paid-media articles, executive bylines, contributed content, talking points and other external communications.
Build, maintain and segment media and influencer lists; organize contacts, outreach history, placements and supporting data so activity is repeatable and measurable.
Track and organize PR performance data, including share of voice, quality of coverage, sentiment and other agreed measures, and provide regular reporting and recommendations.
Support issues management, executive visibility and crisis communications in partnership with the Senior Director, CMO and executive leadership.
Develop relationships with journalists, creators, professional organizations and other external voices that can expand PPAI’s credibility and reach.
Collaborate with leadership to support and strengthen PPAI internal communications (staff, volunteers and members).

Broadcast & Multimedia – 15%

Lead editorial direction, scripting and content development for PPAI broadcast initiatives, including podcasts, video series, interviews and other multimedia programming.
Collaborate with the Senior Director, various department leaders and other stakeholders on multimedia strategy, format development, audience priorities and opportunities to extend content across channels.
Manage the Broadcast Manager as a direct report, setting priorities, programming expectations, deadlines and quality standards while supporting professional development.
Ensure broadcast work is planned as part of the broader communications calendar and contributes to member media, campaign goals, social distribution and revenue opportunities where appropriate.

Awards, Recognition & External Representation – 10%

Manage assigned PPAI awards and recognition programs that identify and celebrate the branded merchandise industry at its best.
Own program calendars, communications, editorial support and cross-functional coordination to ensure awards are credible, well executed and aligned with PPAI’s broader industry narrative.
Represent and speak on behalf of PPAI and the global campaign on occasion at industry events, partner meetings, interviews, panels or other external opportunities.
Help identify members, case studies, campaigns and industry voices that can serve as proof points for branded merchandise and strengthen PPAI storytelling.

Team, Vendor & Performance Management – 5%

Manage assigned staff, contractors, agencies and freelance vendors with clear scopes, priorities, deadlines, quality expectations and accountability.
Build dependable workflows and operating rhythms across content, PR, broadcast and awards so execution does not depend on repeated senior-level prompting.
Set and monitor practical KPIs across the campaign, PR, broadcast and awards, using performance data to improve content, distribution and communications decisions.
Provide regular updates to the Senior Director on performance, risks, opportunities, resource needs and recommended adjustments.
Contribute to budget planning and manage assigned expenses and vendor relationships to ensure resources support measurable organizational value.

Knowledge, Skills, and Abilities

Exceptional writing and editing skills, with the range to produce audience-facing editorial content, executive bylines, media materials, scripts and concise strategic communications.
Strong editorial judgment and the ability to identify stories, angles, data positioning and proof points that will resonate with marketers, media and other external audiences.
Demonstrated public relations capability, including pitching, media relations, list management, contributed content and performance tracking.
Ability to lead a digital content platform with a consistent publishing cadence, multiple contributors and clear audience goals.
Experience developing scripts and providing editorial direction for podcasts, video or other multimedia formats.
Strong people and vendor management skills, including the ability to influence or lead employees, contractors, freelancers and agency partners simultaneously.
Excellent project management and organizational discipline, with a track record of moving multiple workstreams forward without sacrificing quality or deadlines.
Strong relationship-building skills and comfort working across Marketing, Creative Services, Business Development, executive leadership and outside partners.
Comfort using audience, media and performance data to judge effectiveness, identify opportunities and improve execution.
Confidence representing a brand externally and communicating with professional audiences when called upon.

Preferred Qualifications

At least 8-10 years of experience in communications, journalism, public relations, content marketing, media or a related field.
Demonstrated experience as an editor, writer or content lead with responsibility for publishing quality and contributor management.
Hands-on public relations experience, including pitching, media relations, executive or contributed writing and performance measurement.
Experience managing at least one direct report as well as contractors, freelancers, agencies or other external partners.
Experience with multimedia programming, podcasting, video production or broadcast content development strongly preferred.
Experience working with a non-profit, association, media organization, marketing organization or member-driven environment a plus.
Experience in or strong familiarity with the branded merchandise, promotional products, advertising specialty or related marketing services industries is highly preferred.
Bachelor’s degree in communications, journalism, public relations, marketing or a related field; equivalent professional experience considered.
Relevant communications, PR, content marketing or leadership certifications a plus.

Job Status

FLSA Status: Exempt
Compensation: Salary
Job Status: Full-Time
Daily Schedule: Flexible
Work Location: Hybrid Remote Work Model (preferred to work from HQ location, but Remote considered equally)

Physical Activity

Sitting
Standing
Lifting
Pushing/Pulling
Bending/Stooping
Extended work hours, extended weeks (endurance requirement)

Work Environment

Office environment
Trade show floor or event venues
Temperature controlled environment
Travel: Must be able to travel (approximately 10%)

PPAI is an Equal Opportunity Employer (EOE)

Apply to: apply@ppai.org

Apply now

National Accounts Manager

Cosmo Promos

Remote

National Accounts Manager

***Remote and local candidates considered

About Cosmo Promos

Cosmo Promos is a well-established, multi-category supplier of high-quality, high-value promotional products that are sure to impress your clients. Our extensive portfolio includes technology, bags, drinkware, writing instruments, portfolios, travel accessories, and variety of lifestyle products.

We are seeking an energetic, creative, and relationship-building National Account Manager to expand our presence within the promotional products industry’s leading national distributors.

About the Role

Our National Account Manager’s top priority is to build strong relationships with the industry’s top national distributors. This candidate will harvest existing industry relationships while opening the door to new. Remote and local candidates will be considered but must be able to travel up to 50% throughout the year. Experience working with national accounts is a must.

Responsibilities

Proactively reach out to national account sales executives to build relationships to promote top-of-mind awareness of Cosmo and our products
Collaborate with industry distributors to identify the best Cosmo product match for each end consumer’s unique needs
Attend regional and national trade shows, along with end user shows to build relationships and demonstrate Cosmo items
Deliver engaging virtual and in-person product presentations, ideation sessions, and sales meetings.
Handle inbound sales calls and inquiries for national account reps
Prepare quotes for large-scale and overseas orders
Follow up on quotes, samples, and customer questions or concerns

Required Skills & Qualifications

Strong relationship builder who can leverage existing national distributor relationships and forge new ones.
A passion for the promotional products industry with a minimum of 5 years of experience
Ability to travel to tradeshows and end user shows
Ability to understand customer needs to recommend the right Cosmo solutions
Strong written and verbal communication skills
Excellent customer service skills
Flexibility to accommodate customer schedules and needs
Willingness and ability to travel as needed
Comfortable learning and using relevant computer systems
Ability to resolve customer issues efficiently and professionally
Self starter who can efficiently and effectively work remotely

Job Type: Full-time

Location: Remote or LA Local

Apply now

eCommerce Specialist

HALO

Remote

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. With over 2000 employees, 1,100 Account Executives and 40+ sales offices across the United States, HALO is the global leader of our $25B industry.

HALO is looking for an eCommerce Specialist to own the performance and growth of a portfolio of live client online stores. You are the strategic performance partner and responsible for assigned client stores success. You track how each store is performing, dig into the analytics, spot what is working and what is not, and turn that into clear recommendations that improve the customer experience and grow the business. This role combines analysis, performance storytelling, and cross-functional partnerships.

Success in this role means going beyond reporting numbers. You review traffic, conversion, revenue, promotions, and user behavior, connect the data to what shoppers are experiencing, and translate it into a clear story with a recommended next step. You are proactive, analytical, and organized, which allows you to manage a portfolio of stores at different service levels and keep every one of them moving forward.

You are also the strategic leader for incoming requests. When a client’s need or request comes in, you assess what they are trying to accomplish, determine whether it fits a standard solution or calls for a custom one, and explain what each path means for scope, effort, and timeline. From there you coordinate the right teams to build, test, and deliver, monitor progress, and follow through to make sure the work gets done and gets done well.

Above all, you take ownership of the performance and operational health of assigned stores. You do not wait for clients to ask. You surface opportunities early, prioritize by impact, and drive recommendations and requests through to results by partnering with the teams who execute them.

Responsibilities:

• Partner with account managers, web content, and technical support teams to move approved work forward, track commitments, surface blockers, and escalate when follow-through is at risk. You own the success of the webstore.

• Drive successful promotions and launches. You’re leading from setup through launch and consistently provide outcome review, measuring impact and capturing lessons learned.

• Lead performance oversight and growth recommendations for a portfolio of live eCommerce stores, keeping each one visible, healthy, and moving toward its goals.

• Build, maintain, and review analytics dashboards, tracking core KPIs such as traffic, conversion, revenue, average order value, search behavior, and user engagement on a regular cadence.

• Identify shifts, trends, friction points, growth opportunities, and surface risks and anomalies before they become problems.

• Review site feedback and user experience data to spot usability issues, broken paths, and confusing journeys, and translate them into prioritized recommendations.

• Make data-backed recommendations for content, merchandising, navigation, promotions, and user experience, prioritized by business value, customer impact, and effort, with each tied to an expected outcome.

• Tell the performance story for each store: what happened, why it happened, what it means for the customer, and what should happen next.

• Confidently lead client meetings and incoming webstore requests and needs, identify what the client is really trying to accomplish, and scope the right solution, whether it is a standard offering or a custom build, along with what each option means for scope, effort, and timeline.

• Coordinate delivery from intake through completion: engage the appropriate teams to build, QA, and launch the work, monitor progress, and follow through to make sure it gets done correctly and on time.

• Prepare the performance summaries, insights, visuals, and recommendations that anchor quarterly business reviews (QBRs), helping account teams lead stronger client conversations.

• Share insights and winning ideas across your portfolio and with peers, so a win for one client becomes an opportunity for others.

• Align your level of attention, cadence, and reporting to each client’s tier and priority.

• Other duties as assigned.

Requirements

• 3+ years of experience in eCommerce, digital analytics, account management, or a related field working with online stores or digital programs.

• Strong analytical skills and comfort working in analytics platforms such as Google Analytics (GA4), with the ability to turn data into clear, actionable insight.

• A proven ability to translate numbers into a story: what happened, why, and what to do about it.

• Experience making and prioritizing recommendations that improve conversion, user experience, and revenue, with an eye toward conversion rate optimization (CRO).

• Understanding of eCommerce fundamentals, including merchandising, promotions, navigation, search, and the online customer journey.

• Ability to scope incoming requests into clear solutions, distinguish standard offerings from custom work, and coordinate delivery across multiple teams through QA and launch.

• A strong eye for the customer experience and how design, content, and site behavior shape it.

• Proven ability to independently own a portfolio, stay organized across multiple accounts, and deliver on deadline with minimal direction.

• Resourceful and proactive, with sound judgment on what to prioritize and when to escalate.

• Excellent written and verbal communication skills, with high confidence in client-facing conversations and the ability to lead and explain performance and recommendations to non-technical audiences.

• High confidence partnering with cross-functional teams and holding others accountable for follow-through without owning every task yourself.

• Familiarity with quarterly business reviews (QBRs) or client reporting is a plus. Familiarity with site feedback or user experience tools and basic SEO concepts is a plus.

• Highly detail oriented and organized, able to manage multiple priorities and deadlines with a high level of accuracy.

• Strong work ethic with the ability to work independently under minimal supervision and collaboratively within a cross-functional team.

• Ability to work well under pressure and meet deadlines. Occasional overtime may be required to support launches or critical issues.

Education:

• Bachelor’s degree in marketing, business, information technology, analytics, or a related field, or an equivalent combination of education and experience.

Compensation: The estimated salary range for this position is between $60,000 – $70,000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate’s work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.

Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.

Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.

More about HALO

At HALO, we unleash the energy of our client’s brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.

Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO’s influential global network, leadership experiences, and diverse thinking.
Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday’s limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
Recognition: You’re going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you’ll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.

Apply now

eCommerce Implementation Specialist

HALO

Remote

HALO is looking for an eCommerce Implementation Specialist who thrives in a fast-paced environment to build and launch websites using our enterprise ecommerce platform. You own the build from kickoff through go-live, turning client requirements and brand direction into a polished, fully functional website. You equally manage building, problem solving, and partnering with clients.

Success in this role means understanding how a website is built. You will work with UI/UX design, responsiveness, and platform configuration, so proficiency with HTML, CSS, and JavaScript is important. You’re exceptionally skilled, resourceful, and accountable, which allows you to support several websites builds in parallel.

Above all, you take full ownership of what you do. You’re someone who takes responsibility for a project and will consistently deliver quality work on time with minimal direction. You use the resources and people around to solve problems, escalate early, and launch successful projects.

Responsibilities:

Own the end-to-end build of eCommerce websites, from project kickoff through launch, translating requirements and brand direction into a complete, fully functional storefront.
Design and build responsive storefronts across desktop and mobile, using HTML, CSS, and JavaScript to configure layout, navigation, content, and the overall user experience.
Configure and validate core store functionality, including product catalog, search, cart and checkout, customer flows, custom domains, analytics, SEO, and third-party integrations.
Troubleshoot build and functionality issues within the platform, using available documentation, tools, and internal resources to resolve them efficiently.
Recognize when work falls outside platform capabilities and requires a developer or SME, and escalate early with clear, complete context to keep timelines on track.
Review and validate requirements before building, identifying gaps, risks, and dependencies up front and asking the right questions to confirm the approach.
Accountable for the build timeline, workload, keeping status, progress, risks, and blockers visible to the project team for all webstore work including external development and integration teams.
Perform quality assurance on your own work throughout the build and support formal testing, identifying and resolving issues before client review and launch.
High confidence as the technical point of contact in client conversations, demonstrating the website, explaining functionality in clear terms, and answering build and design questions.
Document your work and deliver a clean handoff at launch to the teams that support the store after go-live.
Other duties as assigned.

Requirements

4+ years of experience building, configuring, or implementing eCommerce websites, or web applications.
Hands-on experience with UI/UX design, front-end development, configuring online stores or websites on a robust enterprise, SaaS, or custom ecommerce platform.
Working proficiency in HTML, CSS, and JavaScript, with the ability to read, write, and troubleshoot front-end code.
A strong eye for design and the ability to translate brand direction into clean, responsive, on-brand storefronts across devices.
Proven ability to independently own a project from start to finish, stay organized, and deliver on deadline with minimal direction.
Resourceful problem-solving skills, with sound judgment on when to solve an issue independently and when to escalate for support.
Familiarity with eCommerce and B2B integration concepts such as single sign-on (SSO), punchout and procurement integrations, APIs, and data feeds is a plus.
Excellent written and verbal communication skills, with confidence in client-facing conversations and the ability to explain technical concepts to non-technical audiences.
Highly detail oriented and organized, with the ability to manage multiple builds and deadlines with a high level of accuracy.
Strong work ethic with the ability to work independently under minimal supervision and collaboratively within a cross-functional team.
Ability to work well under pressure, meet deadlines, work overtime or off-hours when required.

Education:

Bachelor’s degree in information technology, communications, business, or a related field required

Compensation: The estimated salary range for this position is between $50,000 – $80,000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate’s work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.

More about HALO

At HALO, we unleash the energy of our client’s brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO’s influential global network, leadership experiences, and diverse thinking.
Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday’s limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
Recognition: You’re going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you’ll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
Flexibility: We pride ourselves on flexible schedules that help you find a balance between professional and personal demands. We believe that supporting our customers is the priority and trust that you and your manager will find a schedule to achieve that priority.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

Apply now

Promo National Sales Leader

Raining Rose, Inc.

Raining Rose - Cedar Rapids, IA 52403

Description

SUMMARY

The Promo National Sales Leader reports to the Chief Sales Officer and leads the national promotional sales team, setting the strategies, policies, forecasts, and budget recommendations that drive revenue growth and strengthen Raining Rose’s competitive position. The role hires, develops, and coaches sales staff. It also partners with representatives to build key customer relationships, negotiate, and close deals, and maintains strong ties with suppliers, distributors, and industry contacts. Working with the Sales Enablement Manager, this leader manages the product catalog and guides pricing. Fully remote applicants accepted!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited to the following)

Display and promote company values (ASPIRE: Attitude, Safety, Passion, Integrity, Relationship, and Evolve)
Develop, coach, and train staff.
Plan and review results and expectations with sales team on regular basis
Develop strategies and policies to achieve the company’s future goals.
Provide input on pricing for products and services offered.
In collaboration with the Sales Enablement Manager, you will manage the product catalog including new product development, modifications, and discontinued products.
Meet with customers, assist sales representatives with developing and maintaining relationships, negotiating, and closing deals.
Attend tradeshows to promote products.
Provide excellent customer service.
Problem resolution with creative thinking and clear communication
Accurately forecast annual, quarterly, and monthly revenue streams
Make recommendations on annual operating budget for the sales team.
Identify opportunities and problems whether technological, financial, service field and develop strategic planning process to approach them.
Evaluate Sales personnel relative to the needs of the business and hire appropriately.
Organize regular Sales meetings and build an environment in which employees willingly produce maximum work.
Produce sales materials and content and implement it in a planned manner to reach a specific class of customers.
Responsible for developing sound relationships with key suppliers, distributors, and other industry contacts.
Plan and assign work to others on the team based on talents and strengths.
Recommend process improvements for increased efficiencies.
Firm understanding and compliance with company’s Good Manufacturing Practices and Safe Practices
Regular attendance
Other duties as assigned.

Qualifications

REQUIRED SKILLS AND ABILITIES

Ability to work well and communicate clearly with others in all levels of the business.
Strong written and verbal communication skills with prevalent professional demeanor
Ability to mentor, train, motivate, direct, and empower a team.
Strategic visionary
Ability to handle sensitive and confidential situations and documentation.
Confident
High ethical standards
Highly motivated
Excellent planning and organizational skills
Goal oriented
Ability to act as a Change Agent to implement new ways of thinking.
Exhibit sound and accurate judgment
Results and action-oriented
Ability to work effectively across departmental teams.
Intermediate level computer literacy
Mathematical aptitude
Proficient in Microsoft Office Suite Products and ability to learn new systems quickly.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree in a relatable field preferred
A valid driver’s license for occasional travel is required.
A minimum of 2+ years of management and/or leadership experience required.
A minimum of 3+ years of experience in a relatable field required.
Experience in contract negotiation preferred.
Experience with business process improvement teams and initiatives preferred.
Experience with ERP software preferred.
Experience with quoting projects, product cost analysis and ROI preferred.
Knowledge of functional business processes preferred.

PHYSICAL REQUIREMENTS/ WORKING ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit an average of 7-8 hours per day.
Stand an average of less than 1 hour per day.
Walk an average of less than 1 hour per day.
Required Movements:
- Bend/Stoop – Rarely (1-2 times per day)
- Squat – Rarely (1-2 times per day)
Weight Carried:
- 11-25lbs – Rarely (1-2 times per day)
- Up to 10 lbs – Rarely (1-2 times per day)
Weight Lifted:
- 11-25lbs – Rarely (1-2 times per day)
- Up to 10 lbs – Rarely (1-2 times per day)
Hands Used for Repetitive Action:
- Simple/light grasping (right hand) – Frequently (5-24 times per hour)
- Fine dexterity (both hands) – Constant (greater than 25 times per hour)

Apply now

Customer Service Representative

Raining Rose, Inc.

Raining Rose - Cedar Rapids, IA 52403

Description

SUMMARY

The Customer Service Representative Level 1 at Raining Rose Promos is responsible for making sure distributors have an amazing ordering experience with our company. Our customers can go anywhere to order promotional products, but when they choose Raining Rose, it’s because of our award-winning service. The ideal candidate has a positive attitude (especially when faced with a challenge), can provide information in a clear and friendly way, and has a lot of attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Display and promote company values (ASPIRE: Attitude, Safety, Passion, Integrity, Relationship and Evolve).
Answer phones with positive energy and professionalism, ensuring complete resolution of the customers’ needs in the call.
Answering customer correspondence clearly and completely, with appropriate attention to urgency and priority.
Accept and process sample requests.
Respond to customer questions about inventory, product features, shipping, and catalog pricing.
Consistently display ownership of customer orders including:
- Reaching out for missing information, updating orders as needed
- Reaching out for art and proof approvals
- Internally proofing orders for errors
- Timely communication on inventory or other order issues – make sure issues don’t turn into problems for our customers’ customers.
Use discretion to loop in a Sales Representative or the Customer Support Manager to resolve complaints or land large projects.
Recommend process improvements for increased efficiencies.
Firm understanding and compliance with company’s Good Manufacturing Practices and Safe Practices.
Regular Attendance is an essential function of this position.
Other duties as assigned.

Qualifications

REQUIRED SKILLS AND ABILITIES

Outstanding customer service skills
Strong written and verbal communication skills with prevalent professional demeanor
Ability to work both independently and as a part of a team.
Creative and innovative
Ability to work in a fast paced, rapidly changing, and regulated environment.
Well-developed interpersonal skills around relationship-building and conflict-resolution.
Detail-oriented.
Effective time management with the ability to prioritize, ask for help when needed.
Exhibit good judgment when it comes to doing the right thing for your team, the company, and our customers.
Ability to work effectively across departmental teams.
Ability to use or learn new technical systems for communication, order entry and others.

EDUCATION AND/OR EXPERIENCE

Associates’ degree in a relatable field preferred.
A minimum of 1+ years’ experience in Customer Service.
Experience with ERP software preferred.
Knowledge of functional business processes preferred.

PHYSICAL REQUIREMENTS/ WORKING ENVIRONMENT

Sit an average of 7-8 hours per day.
Stand an average of less than 1 hour per day.
Walk an average of less than 1 hour per day.
Required Movements:
- Bend/Stoop – Rarely (1-2 times per day)
- Squat – Rarely (1-2 times per day)
Weight Carried:
- Up to 10 lbs – Rarely (1-2 times per day)
Weight Lifted:
- Up to 10 lbs – Rarely (1-2 times per day)
Hands Used for Repetitive Action
- Simple/light grasping (both hands) – Frequently (5-24 times per hour)
- Fine dexterity (both hands) – Constant (greater than 25 times per hour)
Job requires wearing personal protective equipment as necessary.
Personal Protective Equipment Required:

Safety glasses when in required areas.

Apply now

Sales Directors

St Regis Group

Candidates must reside within their assigned territory

Sales Director

Territory: West – CA and surrounding states.

Territory: Midwest /(SRG Offices IL, Itasca 60143)

Location Requirement: Candidates must reside within their assigned territory.

Position Overview

SRG (St Regis Group) is looking for two motivated Sales Directors to drive sales growth and strengthen customer relationships within their assigned territory; reporting to the Senior Vice President Sales.

As a Sales Representative, you will be the face of SRG in your territory, representing our full portfolio of awards, recognition products and giftware. You will work closely with key accounts and our network of multi-line sales representatives to identify opportunities, develop relationships and achieve territory sales goals. The travel requirement will be for a mix of key account visits and industry trade shows in your territory.

This is a hands-on sales role for someone who is organized, data and relationship-focused and motivated by achieving measurable results.

Key Responsibilities

Act as a primary point of contact and brand representative for SRG within the assigned territory.
Execute SRG corporate sales plan using the data available to you for your territory.
Work in tandem with the SRG marketing team to support your sales goals in your designated territory.
Build and maintain strong relationships with assigned key accounts and all customers in your territory.
Identify new business opportunities and expand existing customer relationships.
Work closely with multi-line sales representatives in the territory to support sales initiatives, provide product information and maximize opportunities for the SRG product line.
Be a SRG brand ambassador.
Present SRG’s awards, recognition and giftware products to customers, prospects and industry partners.
Attend customer meetings, account presentations, product knowledge (PK) sessions industry events and trade shows within the assigned territory or outside the territory if the occasional need arises.
Monitor territory activity, customer needs and market trends and communicate opportunities back to the SRG team.
Mine the data available to you to seek out and create sales opportunities.
Collaborate with internal teams (inside sales, customer service, marketing and operations) to ensure a positive customer experience and support successful sales initiatives.
Report back to HQ on market, customer and product specific feedback.
Respond to customers and fellow SRG team members in a timely manner.
Expand the ethos of SRG customer obsession.
Travel throughout the assigned territory, with travel expected to be approximately 50% depending on business trends and customer needs.

Qualifications & Skills

Proven track record of achieving sales goals, targets or business objectives.
Strong communication, presentation and relationship-building skills.
Excellent data analytic skills with data presented.
Excellent organizational and time-management skills.
Ability to work independently, prioritize activities and manage multiple accounts and opportunities.
Strong business development and customer service skills.
Industry experience within the assigned territory is considered an asset.
Must be willing and able to travel regularly throughout the assigned territory.
Must reside within the assigned territory.
A valid driver’s license and ability to travel throughout the territory is required.

Salary

Salary Packager will be based on experience and existing industry network/relationships .

What We’re Looking For

We are looking for a results-oriented sales professional who enjoys building relationships, identifying opportunities and growing business. The successful candidate will be comfortable working independently while collaborating with SRG’s internal teams and multi-line sales representatives to achieve territory objectives.

Apply now

Account Manager- Commercial Print

Fineline Printing Group

Indianapolis, IN

Full-time, onsite preferred: 8081 Zionsville Road, Indianapolis, IN 46268

Full job description

Engage with prospective and existing clients through outbound calling, warm calling, and telemarketing techniques to identify their needs and present tailored solutions.

Job Summary

The Account Manager (AM) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and ensuring that all customer requirements and needs are completely met.

The primary focus of the Account Manager role is customer service, account retention, and accurate, timely execution of customer projects. All customer emails should be responded to within 4 hours of receipt. As a supporting part of the role, the AM also contributes to profitable revenue growth within assigned accounts through proactive reorder outreach, quote follow up, and identification of additional customer needs that align with Fineline’s capabilities. These activities are incorporated into the regular account management workflow.

The Account Manager serves as the primary contact for external customers and will have substantial interaction with internal customers as well. The Account Manager will have sole responsibility for multiple House Accounts, as well as serving accounts that have a Senior Account Manager as the relationship owner.

The Account Manager is responsible for making judgments and discretionary decisions that affect the operations of the organization and must effectively communicate those judgments and decisions to the customer. The AM is responsible for communicating customer requirements to the Production Staff, in accordance with company procedures and metrics.

Job Responsibilities/Results

You are a member of the Sales and Account Management Team, and together you are accountable for meeting revenue and sales goals of the company. The following responsibilities are key to meeting all the company goals:

Guarantee satisfaction and value for our customers.
Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.
Provide the level of service that results in customer retention.
Maintain personal productivity and quality standards that make possible attractive financial returns so that the company may continue to provide excellent service to our customers and ensure job security and career growth to our staff.
You are responsible for supporting the company vision and mission. Because you will be in contact with current and prospective customers, and you are in a strong position to influence customer satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism. Utilize CRM software, including Salesforce Cloud, to manage client information, track sales activities, and automate follow-ups efficiently.
Serve as the primary customer contact, address questions and concerns, resolve issues, and maintain proactive communication to support satisfaction and retention.
Receive and review job specifications and artwork; coordinate with Estimating, Promotional Products and Apparel, and Technical Solutions to develop accurate quotes and appropriate product recommendations, including Finelink updates.
Prepare and deliver estimates, review specifications for accuracy, and communicate recommended changes to the customer or Senior Account Manager.
Create and maintain accurate job tickets, supporting materials, and engineering updates in E-32; ensure customer supplied components are available to meet production schedules.
Coordinate proofs, approvals, revisions, and customer samples with Prepress and Production.
Attend daily production meetings, monitor job progress, communicate schedule changes, and update delivery dates in production reports.
Review estimates, final job specifications, alterations, and overs; release complete billing information to Accounts Receivable within four business days of shipment or mailing and resolve invoicing questions.
Review inventory and conduct timely outreach regarding replenishment, repeat orders, and upcoming customer needs.
As a limited part of the regular workflow, proactively identify upcoming opportunities based on historical orders, anticipated reorders, and customer needs not yet uncovered.
Follow up on open quotes and recommend relevant Fineline products and services to support profitable growth within assigned accounts, coordinating with the Senior Account Manager or sales leadership.
Coordinate customer meetings, agendas, and action items
Support Senior Account Managers with estimates, reports, customer communication, presentations, demonstrations, and stewardship meetings.
Maintain accurate customer records, growth opportunities, outreach, and follow up activity in SharpSpring; contribute to assigned account growth goals while maintaining service and execution standards.
Provide coverage for other Account Managers and answer phones as needed.
Maintain required records and follow established Fineline processes, safety requirements, work instructions, and departmental housekeeping standards.

Competencies

Organizational/Core Competencies:

Accountability – Assumes responsibility for successfully accomplishing work objectives and delivering business results; setting high standards of performance for self and others.
Adaptability – Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Client Focus – Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organizational needs.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Mutual Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Revenue Growth Awareness: Recognize and act on opportunities within existing accounts by reviewing historical orders, anticipating upcoming needs, uncovering additional opportunities, and following up on quotes while maintaining customer service and project execution standards.

Functional Competencies:

Results Oriented: Knowing what results are most important to achieving overall department and organizational goals and organizing resources to accomplish them. Setting high goals for group accomplishments and using measurement methods to monitor progress; tenaciously working to meet or exceed goals while deriving satisfaction from achievement and continuous improvement.
Time Management: Managing own time and time of others, ensuring work is completed efficiently & timely.
Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
Commercial Awareness: Recognize opportunities to support profitable growth within existing accounts by understanding customer needs, recommending relevant solutions, and following through on opportunities while maintaining a strong service focus.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Required Education and Experience

Education: Minimum – High School diploma. Some college preferred.
Professional Experience: Three to five years of experience with a broad knowledge of offset printing and associated processes is highly preferred
Must be able to: (1) read and interpret documents such as estimates, work orders and procedure manuals, (2) clearly communicate, in writing and verbally, job specifications, (3) add, subtract, multiply, and divide in all units of measure.
Must possess outstanding interpersonal skills to effectively interact with external and internal customers.
Must be proficient in the basics of all software programs required to perform job functions. Specific ones include:
Microsoft Word
Microsoft Excel
Microsoft Outlook
Enterprise-32 (Preferred)
CRM Utilization (SharpSpring, SalesForce, Hubspot, etc.)

Pay: From $60,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Having experience in the print industry is vital and a requirement to this position. Do you have print industry experience? How many years?

Work Location: In person

Apply now

Promotional Products Sales Representative

Plio Marketing

Oregon

Promotional Products Sales Representative

High Commission | Uncapped Earning Potential | Inside Sales & Accounting Support

Turn Your Relationships into Revenue

Are you an experienced promotional products sales professional looking for an opportunity to grow your business and maximize your earning potential?
We are looking for an entrepreneurial, results-driven sales professional to help expand our promotional products business.

Ideally, you have 5+ years of industry experience
and an established book of business, but we are equally interested in motivated salespeople with the drive and relationships to build one.

Our model is simple: You focus on selling and growing customer relationships. We provide the inside sales and accounting support to help you succeed.

With a highly competitive commission plan and the infrastructure to support your sales efforts, this is an opportunity to focus on what you do best: developing business, serving customers, and generating revenue.

What You’ll Do:

Develop new business and build long-term relationships with corporate clients and other promotional products buyers.
Leverage your existing book of business and industry connections to generate sales.
Identify new opportunities, prospect for clients, and grow revenue.
Recommend promotional products and branded merchandise solutions tailored to customer needs.
Manage customer relationships and drive business from initial contact through order placement and repeat sales.
Build a sustainable book of business while capitalizing on opportunities within the promotional products industry.

What We’re Looking For:

Ideally, 5+ years of experience in promotional products sales or a related industry.

An existing book of business is a plus, regardless of size.
A demonstrated ability to develop relationships, generate opportunities, and close sales.
Strong communication, negotiation, and account management skills.
An entrepreneurial mindset and the motivation to grow your business.
The ability to work independently while collaborating with a team dedicated to customer satisfaction.

What We Offer

A highly competitive commission plan designed to reward sales performance and growth.
Uncapped earning potential tied to your ability to generate business.
Inside sales support to assist with quotes, order coordination, customer service, and day-to-day sales administration.
Accounting support to handle invoicing, billing, and other accounting functions.
More time to focus on prospecting, selling, and building customer relationships instead of administrative tasks.
The opportunity to bring your existing accounts and develop new business with the support of an established operation.

Ready to Grow?

If you’re an experienced sales professional who wants the freedom to build your business, the support to focus on selling, and a commission plan that rewards your results, we’d like to hear from you.

Bring your relationships, your experience, and your ambition. We’ll help you focus on growing the business.

Apply now

Senior Corporate Sales Associate

Crown Awards Inc.

New York

Senior Corporate Sales Associate

Hybrid – Westchester County, NY / Remote

Join Crown Awards, the world’s largest E-Commerce awards company, and help us expand our relationships with leading corporations and national organizations.

We are seeking an accomplished Senior Sales Representative with extensive experience developing and managing large corporate programs. The ideal candidate is a proven business developer who can identify opportunities, build relationships with senior decision-makers and manage complex, high-volume accounts from initial presentation through implementation.

Responsibilities

Develop new business with large corporations and national organizations
Create customized awards, recognition and branded merchandise programs
Build relationships with executives, human resources, sales leadership, marketing and procurement teams
Prepare and deliver compelling presentations and proposals
Manage large, complex programs while identifying opportunities for continued growth
Partner with Crown Awards’ design, production and customer-service teams to deliver exceptional results

Qualifications We’re Looking For

Significant success in corporate or national-account sales
Extensive experience selling large, customized programs
Strong prospecting, presentation, negotiation and relationship-building skills
Ability to develop new accounts and expand existing relationships
Experience in awards, recognition, promotional products, branded merchandise or a related industry is strongly preferred
A motivated, professional and results-oriented approach

What We Offer

Excellent base salary
Generous commission opportunity
Comprehensive benefits
Hybrid schedule combining our Westchester office with working from home
The resources, reputation and capabilities of the world’s largest awards company
An opportunity to build significant national corporate business with a well-established industry leader

If you We are looking for a senior sales professional who knows how to turn relationships and ideas into successful, long-term corporate programs.

Apply by submitting your résumé and a brief description of the major corporate programs or national accounts you have developed and managed.

Benefits:

401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Paid time off
Referral program
Retirement plan
Vision insurance

Work Location: Hybrid remote in Hawthorne, NY 10532

Apply now

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