Location: Kansas City, Kansas
Company: Clayman Promotional Group
Date: June 17, 2014


The Special Order Assistant/Expeditor is responsible for assisting the client services team in managing all aspects of custom orders or orders that require special handling by tracking, coordinating and documenting details with outside vendors to ensure on time delivery and customer satisfaction.

Essential Duties and Responsibilities

  • Responsible for custom and special handling order management tracking and documentation throughout the order life cycle
  • Review and follow up on details specific to the orders to ensure accuracy
  • Liaise with outside vendors to validate art requirements, check on production time frames to ensure delivery by need date, and follow-up that the product shipped to customer on or before deadline
  • Confirm shipping dates/methods/addresses
  • Communicate effectively with customers as needed
  • Support sales staff and services team with proactive communication and problem resolution
  • Provide backup as needed to client services team on order entry and purchase order submission to vendors
  • File department purchase orders once the order life cycle is completed

Education and Experience

  • High school diploma required, plus 2 years of related experience
  • 1-2 years previous job experience in customer service or sales support in an ASI company preferred, but not required

Key Competencies

  • Strong verbal and written communication skills
  • Computer skills with intermediate proficiency in Microsoft Office products
  • Friendly customer service orientation  
  • High energy level and positive attitude
  • Organized, efficient and comfortable performing multifaceted projects daily
  • Attention to detail
  • Initiative/Follow-up skills
  • Highly dependable/reliable
  • Ability to problem solve and handle stressful situations

Clayman Promotional Group has been in business for over 40 years as a professional source for quality promotional items.   This position is full time (hourly $12-15) with benefits.  Office hours are 8:30 a.m. – 5:00 p.m. (Monday thru Friday).

If interested, send resume, cover letter and salary history to kjarboe@claymanpromo.com.



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