KAREN PROANO, Customer Service 6/10/13

KAREN PROANO

1518 Buster Street

Simi Valley, CA  93065

(805) 304-0882

 

SUMMARY OF QUALIFICATIONS:

Highly organized, detailed oriented
Works well in fast paced environment and under pressure
Excellent written and verbal skills with an eye for detail
Team leader with a proven ability to train, supervise, motivate, and evaluate CSR staff

 

SKILLS: Type 85 wpm, shorthand, Microsoft Word, Outlook.

 

 

WORK EXPERIENCE:

 

HOME DIRECT U.S.A., Moorpark, CA  (February, 2012 to present)

CUSTOMER SERVICE LEAD –

  • Dedicated CSR lead, onsite at customer’s headquarters
  • Provide excellent customer care as main point of contact
  • Track status of freight shipments
  • Provide timely problem resolution on issues

 

 

INTERNATIONAL MERCHANDISE CONCEPTS, Pacoima, CA (August, 2006 to January, 2012)

CUSTOMER SERVICE MANAGER/SALES – (Manufacturer of promotional products)

  • Management and training of Customer Service team
  • Provide superior level of customer service
  • Ensure workflow efficiencies and quality assurance
  • Regular follow-up calls to ensure client is satisfied with product
  • Improve customer service based on client feedback and implementing policies and procedures
  • Increased sales 7% by initiating outbound sales calls to current and prospective clients
  • Built a teamwork environment that encouraged hard work and collaboration
  • Before being promoted to Customer Service Manager, I was the assistant to the President for 1 year.

 

GOOD FORTUNES, Canoga Park, CA (November, 2003 to July, 2006)

CUSTOMER SERVICE MANAGER –

  • Oversight of Customer Service department with a staff of 5-10 employees
  • Order processing and customer complaint resolution
  • Ensure that Customer Service representatives followed company policy/procedures
  • Invoicing, weekly meetings, and employee evaluations

 

GOLDMAN PROMOTIONS, Reseda Blvd, Northridge, CA (December, 2000 to

August 2003)

ACCOUNT EXECUTIVE –

Processed purchase orders and invoices

  • Regular communication with client regarding status of order, along with weekly "cold call" sales
  • Produced weekly order status reports
  • Provided administrative support to Sales Department

 

 

PROMOTION CONCEPTS, S. Burdick Street, Kalamazoo, MI (November, 1996 to

November, 2000)

CUSTOMER SERVICE MANAGER/SALES ASSISTANT-

  • Management of sales incentive programs
  • Provided Customer Service for incentive program participants
  • Oversight of Data Entry staff
  • Provided administrative support to Sales Account Executive
  • In this position, I was instrumental in helping achieve a 25% increase in annual sales

 

 

REFERENCES AVAILABLE UPON REQUEST



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