Inside Sales 7/29/14

Job Title: Inside Sales
Company: Goldstar North America

San Diego, CA
Date Posted: 7/29/14



Headquartered in San Diego, CA, Goldstar is a leading manufacturer and supplier of customized writing instruments, servicing over 5,000 specialty advertising distributors across the United States. We provide a fun, team oriented atmosphere that provides great growth opportunities between our 3 divisions in North America and Europe. Our exclusive manufacturing facilities in Tennessee, Mexico and Ireland help keep us globally aware and locally competitive, giving us the strength and resources to lead the way.  We currently have an opening for an Inside Sales Representative who‘s role will be focused on helping us grow to a Top 40 supplier.  This role will encompass the following:     

  • Work in conjunction with sales team to increase monthly and annual sales goals

  • Expand prospect database by identifying key target accounts and their decision makers

  • Work closely with Sales & Marketing Managers to develop new ways to upsell and cross sell products and services

  • Inbound and outbound account management

  • Attending weekly sales meetings reporting on customer feedback, issues and potential needs

  • Manage and resolve escalated customer service issues

  • Ability to work extended work hours through peak selling seasons

  • Coordinate with customer service and operations as needed to ensure that client expectations are met

  • Work directly with graphic design teams to create effective product presentations

  • Build and maintain detailed customer profiles in CRM system

  • Keep up with industry trends and competitive landscape

Skills and Specifications:

  • Demonstrated ability to match client needs with product features and benefits

  • Able to work in fast-paced, self-directed entrepreneurial environment

  • Highly developed verbal and written communication skills

  • Friendly telephone sales personality

  • Excellent organizational and time management skills

  • Decision-making, problem resolution and creative thinking skills

  • Able to multi-task the activities with shifting priorities

  • Proficient computer skills including MS Office and Oracle or other ERP System

  • Experience in or other CRM system

Education and Qualifications:

  • Minimum of Associates Degree or 3+ years related experience

  • 1-2 years of inside sales or 3+ years of customer service experience required Experience in the promotional products or printing industry a plus

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