Principles of Award-Winning Customer Service Workshop

You've told us you want a workshop that focuses on best practices in customer service - and we're pleased to announce that we've put that program together and sent it on the road! PPAI's "Principles of Award Winning Customer Service" is coming to the Baltimore, Cincinnati and Dallas/Fort Worth areas this fall. This one-day, interactive seminar is designed for key company decision makers, managers and customer service representatives and any other business professionals who realize the importance and value of excellent customer relations. Better employees = Better performance! During this hands-on interactive seminar, Bob Barker will help you develop and polish your skills, and equip you to train the rest of your staff upon your return. Register today!

September 10 - (9-4)
Four Points Sheraton BWI
7032 Elm Road
Baltimore, MD 21240
Click Here To Register
 
September 18 - (9-4)
Radisson Hotel Cincinnati Riverfront
668 West 5th
Covington, KY, 41011
Click Here To Register
 
October 21 - (9-4)
Spring Hill Suites by Marriott
5800 High Point Drive
Irving, TX 75038
Early Bird: (Through July 7) $300 Nonmembers $99 PPAI Members
Regular Tuition: (After July 7) $400 Nonmembers $149 PPAI Members
Click Here To Register

Facilitator/Speaker - Robert “Bob” Barker
With over twenty years experience as a professional speaker and trainer, Bob has traveled to over 50 foreign countries and most major U.S. major markets presenting his customized and organizational-specific training presentations and workshops. As a PPAI presenter, he has consistently received high ratings for his presentations and content rich material. “Fascinating, persuasive and humorous” are just a few of the ways Bob Barker is described as he fills his seminars and keynotes with inspiring, funny, everyday true-life situations and content packed material.

Through his studies at Midwestern State University, Oral Roberts University, University of Oklahoma and Southern Methodist University, Bob has a deep understanding of the on-going need in adults for continuing education and on-going career motivation. While Executive Vice-President of a large non-profit corporation and responsible for its annual multi-million dollar budget, Bob assisted in establishing it as one of the nation’s leading inspirational publishing companies. During his leadership, several number one best sellers were produced and published with one currently being adapted for a multi-million dollar Hollywood motion picture.

With his experience as a distributor with 10 Per Cent Marketing and his knowledge of the Promotional Products industry, Bob will provide valuable insights in giving the customer service professional the competitive edge in providing stellar service! Bob inspires all his participants to do what it takes to win in each and every situation. His comprehensive and entertaining “how-to” guides and group activities will identify strategies to increase the return on your customer service dollars. During this hands-on interactive seminar, Bob will help you develop and polish your skills as well as of those you will be able to train when you return to your company.

Don’t miss this opportunity to revitalize your customer service skills and
re-establish your company’s award-winning customer service programs.

For additional information contact:
Margie Lindley
Manager, Professional Development
888-426-7724 (ext. 3025) or 972-258-3025
3125 Skyway Circle North, Irving, Texas 75038
MargieL@ppai.org